Principal Supply Chain Specialist

Agilysys delivers state-of-the-art software and services built exclusively for hospitality, helping organizations go beyond traditional property management (PMS), point-of-sale (POS), and food and beverage inventory and procurement systems. Its best-in-class solutions operate independently or as a unified ecosystem that connects data and workflows across an operation, property or enterprise. Powered by intelligent guest profiles, data-driven capabilities, and embedded artificial intelligence (AI), Agilysys is architected on a unified data model with a single set of APIs that create shared operational memory across all systems, enabling guest-specific insights to be acted on in real time at any touchpoint.

Agilysys delivers advantage through pace and integration, transforming hospitality technology from a system of record into a system of action that accelerates innovation and the rapid delivery of new capabilities. Agilysys serves a 100% hospitality customer base, including hotels and resorts, casinos, cruise lines, corporate and campus dining, healthcare, senior living, and entertainment venues worldwide.
* This position is a Full-Time In-Office Role
*** Local Candidates Only. Position is not eligible for Visa Sponsorship.
** Position Summary The Principal Supply Chain Specialist serves as the subject matter expert for end-to-end supply chain operations supporting Agilysys’ global hardware and hospitality technology business. This position is responsible for procurement, supplier management, demand forecasting, Sales, Inventory and Operations Planning (SIOP), logistics coordination, inventory optimization, and item master governance.

This role partners closely with Product Management, Finance, Sales Operations, manufacturing partners, distribution partners, and Customer Operations. The Principal Supply Chain Specialist serves as a strategic advisor and operational leader, driving continuous improvement and helping scale supply chain processes to support company growth.

Why This Role Matters This role helps ensure products are available to meet customer demand while maintaining appropriate inventory levels, controlling costs, and minimizing operational risk. By connecting procurement, forecasting, inventory, logistics, and product-orderability processes, the Principal Supply Chain Specialist supports reliable customer delivery and informed supply-planning decisions.

The position also strengthens the company’s ability to scale by improving supply chain visibility, developing supplier relationships, standardizing processes, and identifying opportunities for automation and continuous improvement.

Key Responsibilities Supply Chain Strategy and Execution Oversee and optimize end-to-end supply chain operations, from procurement through customer delivery.

Identify and mitigate risks involving inventory shortages, supplier constraints, freight disruptions, and demand variability.

Develop and implement initiatives that improve operational efficiency, inventory turns, customer service levels, and cost performance.

Partner with leadership to establish key performance indicators and monitor overall supply chain health.

Procurement and Supplier Management Identify, evaluate, negotiate with, and manage suppliers and manufacturing partners.

Lead supplier performance reviews focused on quality, cost, delivery, and service metrics.

Negotiate pricing, lead times, warranty provisions, and commercial terms.

Monitor supplier capacity, product lifecycle changes, and potential supply constraints.

Support strategic sourcing initiatives and the development of alternative suppliers.

Procurement and Supplier Management Identify, evaluate, negotiate with, and manage suppliers and manufacturing partners.

Lead supplier…