Supervisor, Invoice Disputes

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This Supervisor, Invoice Disputes is responsible for overseeing day-to-day activities of the invoice dispute team. The role ensures prompt case resolution, maintains team workflow, and supports accurate documentation and communication with internal and external stakeholders. The Supervisor acts as a resource for escalation and supports the Manager in reporting, compliance, and continuous improvement.

• Supervise a team of dispute analysts, ensuring disputes are resolved within established SLA time frames.
• Monitor and assign incoming case workload based on complexity and priority; triage operational escalations and elevate strategic risks to the Manager.
• Conduct quality checks and coach team members on resolution practices, client communication, and case documentation.
• Provide weekly reporting to the Manager on productivity, dispute trends, SLA adherence, and backlog health.
• Maintain up-to-date process documentation and participate in the revision and implementation of SOPs.
• Support onboarding, coaching, and training of new and existing team members.
• Assist in escalated case handling, client communication, and ensuring service‑level expectations are met.
• Implement operational improvements that enhance team workflow, case management efficiency, and customer satisfaction.

• Supervise 15-20 team members and provide performance feedback, coaching, and documentation in alignment with team KPIs and SLA targets.

• Analytical Thinking: Ability to assess large data sets and identify trends in invoice discrepancies.
• Problem‑Solving: Proactively finds solutions to prevent recurring disputes and streamline resolution processes.
• Attention to Detail: Ensures accuracy in financial data analysis and dispute resolution.
• Cross‑Functional
  
  Collaboration:
  
  Works effectively with internal teams to resolve disputes and implement process improvements.
• Process Optimization: Identifies opportunities to improve invoice management and dispute resolution efficiency.

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field (or equivalent work experience).
• 5 years of experience in invoice processing, dispute resolution, or billing operations preferred.
• Minimum 2 years of experience in a supervisory or team coordination or team lead capacity required.
• Experience with Salesforce, SAP, or other case management and financial tracking tools.
• Advanced Excel skills (pivot tables, data analysis, and reporting) is highly preferred.

• Work Environment: This position is in Alpharetta, GA and operates in a professional office environment.
• Positions Type/Standard
  
  Schedule:
  
  This is a full‑time position, Monday through Friday, works onsite 3 days a week; 9a-6p or 8a-5p.
• Travel: No Travel required for this position.

DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.