Team Lead, Energy & Construction; E&C) & Energy OPS

As Team Lead for Energy & Construction (E&C) and Energy Operations, you will be at the heart of a fast-moving, high-impact specialty portfolio. You'll lead a talented team of Underwriting Assistants and Operations professionals, partnering closely with Underwriting leaders to deliver outstanding service, operational precision, and continuous improvement. This is not just an operations role — it's a leadership opportunity to shape culture, champion transformation, and drive meaningful change across a complex and exciting business portfolio.

• Lead, coach, and develop a team of Underwriting Assistants and Operations professionals.
• Create a high-performing, collaborative, and customer-focused team culture.
• Conduct performance management, career development, succession planning, and workforce planning activities.
• Drive employee engagement through regular coaching, feedback, and development discussions.
• Ensure appropriate workload balancing and resource allocation across the team.

• Oversee execution of all post-underwriting operational activities across the Energy & Construction portfolio.
• Ensure timely and accurate processing of binders, endorsements, policy issuance, renewals, cancellations, and invoicing activities.
• Monitor service levels, quality metrics, productivity measures, and operational KPIs.
• Identify and remove operational bottlenecks while improving end-to-end workflow efficiency.
• Maintain business continuity and proactively address capacity risks.

• Partner closely with Underwriters and business leaders to support portfolio growth and operational priorities.
• Develop strong relationships with brokers, underwriting teams, claims, compliance, finance, legal, and technology partners.
• Provide operational insight and recommendations to improve customer and broker experience.
• Support implementation of strategic business initiatives and portfolio growth objectives.

• Ensure operational activities comply with internal policies, regulatory requirements, and underwriting guidelines.
• Own audit readiness, documentation quality, evidence collection, and control execution.
• Monitor operational risks and implement corrective actions as needed.
• Escalate issues early and drive resolution plans to minimize business impact.
• Maintain strong data quality and operational governance practices.
• Lead process improvement initiatives that enhance efficiency, service quality, and controls.
• Champion technology enablement, AI adoption, automation opportunities, and workflow modernization.
• Support SOP governance, employee training, change management, and readiness activities.
• Contribute to future-state operating model initiatives and organizational transformation efforts.

The US Energy & Construction Operations team is a specialist group dedicated to delivering exceptional underwriting operations support across Energy, Construction, and related specialty insurance portfolios. The team plays a critical role in ensuring accurate, compliant, and timely processing of complex insurance transactions while partnering closely with underwriting leadership to enable business growth. With a strong focus on service excellence, operational governance, and continuous improvement, the team is at the forefront of Swiss Re's transformation journey — embracing technology, innovation, and smarter ways of working every day.

You are an experienced operations leader who combines strategic thinking with hands‑on execution. You lead with empathy and accountability, inspire teams to perform at their best, and are energized by complexity and change. You communicate with clarity,…