Vice President, HR Center & Operations

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

The Vice President, HR Support Center & Operations provides enterprise leadership for McKesson's global HR support contact center and Workforce Administration operations. The role is accountable for the strategy, operating model, governance, service performance, talent, and transformation agenda across employee-facing HR support and high-volume workforce administration services.

This leader combines exceptional people leadership with deep operational discipline. The Vice President leads through senior leaders and managers, creates a culture of ownership and care, and ensures employees and leaders receive accurate, timely, consistent, and customer-centered support across geographies.

A central mandate is to define and deliver the future of HR operations. The Vice President establishes the automation, data, process, and technology foundation needed to simplify work, reduce manual effort, increase efficiency, strengthen controls, and scale consistent practices globally. The role partners closely with HR Technology and enterprise stakeholders to translate operational needs into a sequenced modernization roadmap.

As a senior HR service-delivery leader, the Vice President advises HR and business executives on employee support trends, service demand, capacity, operational risk, workforce needs, process performance, and investment priorities. The role builds strong partnerships across Employee Care, HR Centers of Excellence, HR Business Partners, HR Technology, Payroll, Legal, Finance, and other enterprise functions.

Organizational Scope

• Global HR support contact center, including employee and leader inquiry, case, and escalation management

• Workforce Administration / HR Operations teams responsible for employee lifecycle transactions, records, data changes, and related operational services

• Service management, workforce planning, quality, knowledge, reporting, governance, and continuous improvement capabilities supporting the portfolio

• Global process standardization, automation, digital enablement, and technology modernization for HR service delivery

• Leadership Model: The Vice President is accountable for enterprise strategy, global integration, governance, performance, resource direction, transformation, and talent across the portfolio. Operational leaders and subject-matter experts retain accountability for detailed process design, technical decisions, and day-to-day execution within their areas.

Key Responsibilities

• Enterprise Strategy and Operating Model

• • Establish and execute a multi-year global strategy for the HR Support Center and Workforce Administration organization, aligned with enterprise HR priorities and business objectives.
  • Design an integrated operating model that clarifies global, regional, and local responsibilities, decision rights, service boundaries, escalation paths, and accountability.
  • Set the vision for a scalable, employee-centered service organization that balances experience, quality, speed, risk, cost, and global consistency.
  • Translate enterprise HR strategy, workforce needs, and service insights into prioritized operating plans, capability investments, and measurable…