Funeral Director Job Alpharetta area,Georgia USA,Management

Mission Hires is seeking an actively licensed Georgia Funeral Director and Embalmer to lead day-to-day service, operations, customer care, compliance, and staff support at the Alpharetta location. This role requires eligibility to serve as Funeral Director in Full and Continuous Charge (FDFCC), a strong commitment to compassionate family service, and the ability to grow revenue, maintain community relationships, and uphold high operational standards.

Responsibilities:

Lead daily operations at the assigned location and ensure services are delivered in accordance with company standards, policies, and applicable laws.
Provide compassionate, tactful, and responsive support to families throughout arrangements, services, follow-up, and all related communications.
Present all available products and service options to families, address objections professionally, and help secure at-need and pre-need revenue.
Ensure payment is collected or secured before services are delivered and follow established accounting, contract, and reporting procedures.
Build and maintain relationships with customers, community organizations, religious groups, and referral sources to grow calls, customer loyalty, and market share.
Communicate our client's differentiators to prospective families, including pricing options, multiple locations, and company-owned crematories.
Maintain ownership of assigned family files, coordinate required tasks and merchandise orders, and promptly enter and upload completed information and documents.
Provide families with regular updates, follow on-call phone procedures, and ensure customer needs are met or exceeded.
Maintain high standards for the care and presentation of decedents, facilities, grounds, vehicles, and services.
Participate in services and support operations at other locations as needed.
Monitor and manage inventory, work with leadership on pricing exceptions, use preferred vendors, and support budget and expense-management practices.
Complete required reports and monthly expense reports accurately and on time.
Ensure compliance with company policies, state and federal requirements, identification procedures, GPL distribution, licensing requirements, and audit improvements.
Use required PPE, identify and address safety concerns, and promptly document and report accidents or incidents.
Train, cross-train, coach, and support staff; help lead morning huddles; and serve as a positive role model for professionalism, appearance, timeliness, and teamwork.
Resolve customer and employee concerns promptly and professionally.
Encourage satisfied families to provide online five-star reviews and identify opportunities to improve service.

Requirements:

Active Georgia Funeral Director and Embalmer license.
At least three years of employment experience as a licensed Funeral Director.
Eligible for approval as Funeral Director in Full and Continuous Charge (FDFCC).
Ability and willingness to allow use of the Funeral Director license as needed to meet state FDFCC requirements.
Ability to commute reasonably to Alpharetta, Georgia,
Demonstrated knowledge of funeral home operations, customer service, arrangements, services, and applicable industry regulations.
Strong communication, empathy, diplomacy, attention to detail, and follow-through when serving families.
Ability to lead, coach, and collaborate effectively with staff.
Ability to comply with safety practices, PPE requirements, company policies, and state and federal regulations.
Ability to participate in on-call coverage and support other locations as needed.