Director, Customer and Partner Marketing

Ministry Brands is looking for a Director, Customer and Partner Marketing to join our growing team! ‰ Who we are Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non‑profit and for‑profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades.

The diverse and real‑world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.

Hybrid Working:
Team members are expected to come into the Alpharetta office as needed, based on business requirements and team collaboration needs. There is no fixed minimum number of in‑office days; instead, attendance will be determined by project demands, meetings, and manager guidance. Any changes to your primary work location should follow the appropriate process as outlined in our handbook.

In this role, you will drive retention, expansion, product adoption, and lifetime value across our installed customer base — and extend that growth beyond the primary buyer, into our partner ecosystem and the congregant communities our customers serve. You’ll build lifecycle marketing strategy that spans three connected growth pillars: customer expansion, partner‑driven growth, and congregant‑level adoption. If you are a commercially sharp marketing leader who thrives at the intersection of strategy and cross‑functional influence, this is your opportunity to make a significant impact at scale.

Own and lead the In‑Life marketing strategy, defining the customer growth roadmap across retention, cross‑sell, upsell, renewals, and advocacy. Build and scale Account‑Based Expansion (ABX) strategies that increase wallet share within strategic customer accounts, partnering closely with Sales and Customer Success. Own the partner marketing strategy, driving adoption of MB’s partner offerings across the customer base and building co‑marketing programs that increase attach, activation, and utilization.

Build and manage referral partner relationships and programs, marketing MB’s services into referral partners’ existing customer and member bases to generate qualified pipeline and expand reach. Own the congregant marketing strategy — designing and executing programs that market directly to congregants and members within customer churches and parishes to drive adoption of MB software and, specifically, payments and online giving solutions.

Own the investment strategy across customer lifecycle marketing, digital engagement, partner marketing, congregant marketing, and expansion programs, connecting spend directly to NRR, GRR, expansion ARR, and customer health. Develop segmentation strategies for customers, partners, and congregant audiences using behavioral, product usage, firmographic, and technographic data to personalize journeys vide strategic direction to the Campaign Hub and partner across Sales, Partnerships, Revenue Operations, Digital Marketing, and Product to deliver integrated customer growth and partner marketing programs.

Lead, coach, and develop a high‑performing team, building organizational capability in lifecycle marketing, partner marketing, and congregant marketing.

• Proven track record (6‑8 years) in senior performance marketing, demand generation, lifecycle marketing, or partner/channel marketing leadership, with a focus on customer retention, expansion, and recurring revenue growth.
• Strong commercial acumen…