Store Support, Customer Service Rep

Position

Purpose:

The Home Depot Store Support associates are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Provide an outstanding customer order fulfillment experience.
• Assist customers in the lot or direct them to store departments or merchandise.
• Provide administrative services as needed.
• Direct customer or vendor interaction when required.
• Answer customer questions on product order status.
• Handle cash management or program compliance as applicable.
• Support key operational responsibilities and store objectives.
• Work cooperatively with other Associates, vendors, and carriers; maintain time management and integrity.

• Not Applicable

• Full-time

• Consumer Services