Pickleball Enthusiast - Customer Service Representative - Pickleball Warehouse

Pickleball Enthusiast - Customer Service Representative - Pickleball Warehouse Georgia

Join Sports Warehouse, Inc. as a Customer Service Representative at our Pickleball Warehouse in Alpharetta, GA. This position offers a competitive hourly rate of $16.00–$18.00 and is available for both full‑time and part‑time schedules. Weekend shifts may be required. You must physically report to the Alpharetta location.

Sports Warehouse is an e‑commerce company serving enthusiasts of tennis, pickleball, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and skateboarding. Our mission is to deliver an exceptional shopping experience by recommending the perfect products and providing unparalleled customer service.

• Medical, dental, and vision benefits (full‑time employees)
• Paid vacation time
• Life and short‑term disability insurance (full‑time)
• Merchandise discounts across all Sports Warehouse companies
• Access to on‑site fitness facility
• Paid sick time
• 401(k) and profit‑sharing programs
• Opportunities for growth
• Employee appreciation events

• Build a foundation for lasting relationships with new customers and foster ongoing relationships with existing customers in the retail store and at associated events.
• Maintain store inventory and presentation via stocking, merchandising, and cleaning.

• Enjoys playing pickleball recreationally or competitively.
• Has experiential knowledge of sport‑specific products, their purpose, and benefits.
• Brings enthusiasm to guide new players and make expert recommendations for advanced players.
• Delivers friendly, professional, and helpful support to all customers.
• Possesses excellent verbal and written communication skills.
• Problem‑solves and uses available resources to locate answers to product/order questions.
• Demonstrates a comprehensive understanding of current company policies, procedures, products, and services.
• Is flexible during busy times, helps coworkers, and functions as part of a team.
• Can multi‑task and remain composed under pressure.
• Continually learns and develops skills relevant to the role.
• Brings a positive attitude and strong work ethic to the workplace.

• Proficient in Microsoft Office Suite.
• Ability to learn new software applications.
• Communicates clearly and professionally during conversations.
• Demonstrates active listening skills.
• Approaches problem‑solving with creativity and innovation.
• Exhibits a professional demeanor in all interactions.
• Interprets and executes written and verbal instructions accurately.
• Follows directions well and seeks clarification when needed.
• Adapts to new circumstances and executes multiple tasks and deadlines.
• Maintains excellent organizational skills and attention to detail.
• Works independently and remains motivated.
• Recognizes when to seek assistance and collaborates effectively.
• Maintains a standard of conduct that promotes an orderly and productive workplace.
• Upholds safety and cleanliness standards.
• Exercises good judgment in actions and decision‑making.

• Regularly handle objects, type on a computer, and use tablets and phones.
• Communicate information accurately to others.
• Observe details at close range.
• Sit for prolonged periods with occasional movements within the building.
• May stand for prolonged periods and use hands and arms while stringing racquets.
• Occasionally stoop, bend, twist, reach, kneel, crouch, or climb.
• Regularly lift and/or move objects that weigh less than ten pounds; occasionally lift 10–20 pounds; rarely 20–50 pounds.

This role functions within a professional and collaborative office setting, using computers, tablets, phones, and occasionally racquet‑stringing machines and related tools.

Entry level

Full‑time (and part‑time)

Other – Online and Mail Order Retail