Technical Account Manager

Technical Account Manager I – Arclin Amines

Arclin, Inc. is currently looking for a Technical Account Manager I for our Corporate Office. Reporting to the Sr. Business Director, Specialty Polymers, this position is primarily responsible for providing sales and technical support to Arclin’s customers for a variety of application areas within Arclin's Specialty Polymers market applications. The position provides industry leading technical applications expertise and support to enhance customer delight, strengthen competitive barriers to entry at Arclin accounts, and improve profitability.

The Technical Account Manager I is the voice of the customer to Arclin. This role is classified internally as Technical Sales Representative I but functions externally as a Technical Account Manager I due to its strong customer engagement and technical applications focus.

• Collaborate with cross functional team to solve customers' technical issues that may include product and process application strategies, development of new products, and improvement of customer's process efficiency
• Foster open communication with our customers, R&T laboratories, Sales, and other technical service laboratories throughout the Arclin organization to ensure our customers are receiving the best available technology for their application
• Participate in strategic contract negotiations and provide input on decisions to develop accurate market pricing
• Maintain record keeping for all reports according to established guidelines (contact reports, trial reports, technical service reports, LWO reports, etc.)
• Update customer forecasts and budgets based on customer demand and market dynamics
• Integrate Arclin technology with customer process understanding to develop strategies for improving process performance and ROI
• Make recommendations to management concerning resource needs including personnel and capital improvements
• Network in product areas by attending appropriate trade shows, develop support contacts both within and outside the company, anticipate customer needs, contribute and implement ideas
• Identify and execute on new business opportunities
• Improve efficiency and capability of customer's process by utilizing the latest statistical process control philosophies and techniques; support data management initiatives to improve customer's process understanding

• B.S. Chemical Engineering, Chemistry, Material Science or related discipline required
• 2-5 years of exposure within industrial chemicals, or similar field, exposure to account management/sales preferred
• Ability to grasp the technical and scientific aspects of the product lines and their application in the various market applications
• Excellent communications (written and oral) and organizational abilities mandatory; willingness to initiate communication channels with new customers
• Working knowledge and experience using Data Analysis (SPC) software – Quality Analyst, DOE software (Stat-ease) and techniques, Data management experience
• Experienced with typical personal computers and associated software (Word Processing, Access, Excel, PowerPoint, Statease, NWA – Quality Analyst software etc.)
• Willingness to travel up to 50% and be on-call to handle customer issues when they arise

Location:

Atlanta, GA

Salary: $ - $ per year