Inside Sales Representative

WHO WE ARE

Load Up is a fast-growing company that provides a transparent and convenient solution to on-demand home services through our custom tech-enabled order management and logistics platform. We match both individuals and businesses with our network of service providers for sustainable removal, disposal, assembly, and hourly labor services, nationwide.

We are looking for talented, committed, driven individuals to join our team! Load Up is a certified Great Place to Work and is among Inc.’s list of the 5000 Fastest-Growing companies four years in a row (2019 - 2023).

OUR CORE BELIEFS

At Load Up, we exist to glorify God by pursuing excellence in all we do. Our definition of excellence is not perfection but rather a commitment to continual improvement, attention to detail, and the highest level of integrity. While each team member has a specific, clearly defined role, we’re all connected by a strong set of core beliefs that have been developed to foster advancement and guide our decisions.

To bring out the best in our people, we look for individuals who exhibit these core beliefs every day.

• Profit Drives Purpose - We believe running a profitable business affords us the opportunity to fulfill our professional and personal purpose in life.
• Right Shell - We constantly need to be evaluating whether our processes, systems, and people are right sized for maximum agility.
• Own It - Everyone has a stake in the company and, therefore, is responsible for their performance.
• Fellowship Matters - We believe there is power and connection in being present in the same physical space.
• Live in Truth - We’re committed to winning the right way. Call it like it is. No sugar coating.
• Action Over Words - Words are important but 1000 words get trumped by 1 intentional action.
• Build to Last - We’re building this company to last and withstand the test of time. We play the long game in our decision-making and execution.

POSITION OVERVIEW

As an Inside Sales Representative, you will be a valuable member of our Sales Team in Atlanta, Georgia. We are looking for someone who can guide our customer prospects through the sales cycle, which often includes multiple contact points and methods. You will be responsible for establishing the customer relationship, educating customers about our services, setting expectations, closing the order by scheduling the services, and educating the customer with what to expect.

Key Responsibilities:

• Represent our company, with a comprehensive understanding of our offerings and pricing catalog
• Provide exceptional customer service to every prospect and customer
• Adhere to processes defined by Load Up including but not limited to using scripts, maintaining accurate record of leads and sales in CRM
• Master Load Up’s internal software to manage order information and monitor driver activity
• Facilitate the customer through the sales process and collaborate with Support Operations to ensure all orders are scheduled and assigned
• Field incoming calls, chats, and texts from prospects and customers
• Follow up with leads through calls, emails, and texts

Qualifications:

• Ability to receive a high volume of inbound/outbound calls (80-100 per day)
• Ability to communicate effectively and professionally via chat, email, phone, and texting to customers and internal teams
• Ability to manage multiple communication platforms at once with accuracy and efficiency
• Beginner to intermediate level of experience using CRM software systems
• Excellent attention to detail and problem-solving skills
• Bachelor's degree or equivalent work experience in sales or customer service
• Ability to work a flexible schedule to open or close a weekday
• Ability to track sales leads, monitor progress, and update CRM systems with accurate records
• Ability to negotiate terms and pricing, address objections with rebuttals and close deals
• Work in collaboration with sales coordinators that provide leads, deals being assigned and marketing team

What Sets You Apart:

• People-First Mentality - You thrive off of communicating, and multitasking, and work best in a fast paced, call-center-like environment.
• Competitive Nature - You work hard to upsell and close every call while keeping the…