Director, Partner Program & Strategy

The Director, Partner Growth & Experience Strategy will lead strategy, execution, and continued evolution of partner referral programs for Comprehensive Services, with primary focus on partner channels such as broker first and private equity ecosystems, with the ability and likelihood to expand into additional partner channels over time such as private equity, CPA, etc.

This leader will work in close partnership with the senior leader and be accountable for shaping the programs, experiences, and strategies that increase partner confidence, expand referral opportunity, and contribute directly to Comp Services growth.

The Director will work across Sales, Strategy, Enablement, client teams and adjacent BUs to identify growth opportunities, strengthen partner-facing programs, and improve consistency in how Comp Services shows up to partners and partner-referred clients. This role will provide direct leadership to Broker Executive Relationship Managers, and over time may expand leadership to other partner program resources that support channels such as private equity and CPA relationships.

These associates would function as strategic relationship owners and portfolio account leaders to ensure referring partners receive a differentiated, credible, and growth-oriented experience.

• Lead the ideation, strategy, and execution of partner referral programs within Comp Services (i.e. Partner Advantage Program for brokers and down the line, other potential partner programs for private equity firms, CPA firms, etc.)
• Identify and develop new ideas, offerings, experiences, and growth levers that strengthen the partner value proposition and contribute to increased referrals
• Translate strategic priorities into clear plans, priorities, and measurable outcomes for partner programs
• Partner with the senior leader, strategy, and sales partners to shape the future of partner strategy in Comp Services by bringing forward market needs, partner insights, and channel opportunities, including across partner channels such as broker and private equity

• Strengthen differentiated partner experiences in ways that build confidence, increase engagement, and support long-term referral growth
• Gather partner and field feedback, identify patterns, and turn insights into practical improvements across the program
• Ensure the voice of the partner is represented in decisions that affect the experience, value proposition, and growth potential of the channel
• Partner with internal teams to improve how partner-referred experiences are understood, supported, and elevated across the business

• Partner with Sales to improve education, readiness, and activation around Comp Services partner programs and overall value proposition to help expand share of wallet and referral confidence
• Co-create and support partner-facing events, webinars, education sessions, and enablement materials that strengthen market understanding and referral momentum
• Help drive tighter alignment between sales teams, partner teams, and service teams so opportunities are better supported and partner needs are surfaced earlier
• Support strategic planning with sales and market leaders around key partner relationships, growth opportunities, and program effectiveness

• In partnership with the senior leader, help drive enterprise-level partner decisions so Comp Services nuances are represented, understood, and supported within broader partner programs
• Work across business units, including Total Source and Major Accounts, to drive partner experience consistency and strengthen cross-BU lead flow
• Partner closely with implementation, service, client success, specialty, and other internal teams to align priorities and create a differentiated experience for partners and partner-referred clients

• Will lead Broker ERMs and Program Managers, and eventually may lead other partner program resources responsible for strategic relationship management and program execution across different partner channels in addition to Broker.
• Build team and organizational capability in strategic account leadership, program management, cross-functional coordination, and business insight development
• Create clarity in team priorities, role expectations, and performance outcomes
• Coach teams and stakeholders to operate with both strong executive presence and strong…