Commercial HVAC Service Technician

Job Title: Commercial HVAC Service Technician

Job Location: Alpharetta, GA

FLSA Status: Non-Exempt

This is a FULL-TIME position.

Air Control Concepts is more than just a collection of firms, we are a community of forward-thinking experts committed to excellence, innovation, and collaboration. With a focus on commercial HVAC representation, we bring together esteemed entities from diverse regions, each boasting decades of invaluable experience.

We understand that success in the HVAC industry goes beyond individual accomplishments. That's why we believe in the power of unity and collaboration. By leveraging our collective assets, knowledge, and resources, we empower our member firms to deliver unparalleled service, safety, and efficiency to clients across healthcare, commercial, and residential sectors.

AIR Control Concepts | HVAC Partnerships, Growth & Support Across North America

Under the guidance of the Service General Manager, the HVAC Service Technician plays a key role in delivering top-tier service to our customers by expertly installing, servicing, and starting up a wide range of HVAC systems. From first-time installations to diagnosing and repairing complex issues, you’ll be the go-to problem solver our customers count on.

This role is all about creating positive experiences — identifying problems, delivering smart solutions, and ensuring every job is completed to the highest standards for both the customer and the company.

You’ll work with industry-leading equipment, including VRF systems, rooftop units, packaged systems, and more.

• Service, Troubleshooting & Optimization – Diagnose and resolve issues on a variety of commercial HVAC systems. Perform preventative maintenance and fine‑tune system performance for energy efficiency and reliability.
• Customer Relationship Management – Build and maintain strong client relationships by addressing service concerns, recommending improvements, and delivering high‑quality communication and support.
• Communication & Documentation – Coordinate with internal teams to ensure efficient scheduling and follow‑up. Accurately complete service reports, work orders, and related documentation in a timely manner.
• Vehicle & Equipment Readiness – Maintain a clean, organized, and well‑stocked service vehicle. Ensure personal tools and equipment are kept in optimal working condition.
• Training & Mentorship – Stay up to date through ongoing technical training. Serve as a resource and occasional mentor to junior technicians in the field.
• Safety & Compliance – Follow all safety guidelines and regulatory requirements as outlined by OSHA, the company, and customer sites.
• Emergency Response – Participate in the on‑call rotation to provide after‑hours support for urgent service needs.
• Other Duties as Assigned – Contribute to the team and company by stepping in where needed.

• Some overnight travel may be required depending on jobsite location.
• Partial tool set provided by the company.
• All required PPE is supplied by Insight Partners LLC.
• Technicians receive a company‑issued corporate credit card for job‑related expenses.
• Extensive on‑the‑job training is provided at no cost to the employee, with opportunities to grow skillsets over time.

• Technical Expertise & Problem Solving – Applies in-depth knowledge of commercial HVAC systems..., maintains strong attention to detail and follows through on complex service tasks.
• Customer & Team Engagement – Builds trust and maintains positive relationships with customers through clear, professional communication…
• Time & Task Management – Prioritizes responsibilities effectively, manages schedules, and maximizes productivity across varying service calls and work environments.
• Adaptability & Continuous Learning – Responds well to changing job demands and field conditions…

• 3–5 years of commercial HVAC service experience with systems such as VRF, rooftop units, and packaged equipment.
• EPA Universal Certification required; OEM‑specific training or certifications preferred.
• Skilled in diagnostics, troubleshooting, and interpreting service manuals…