Customer Service Representative - Inline Warehouse & Ice Warehouse - Alpharetta, GA

Customer Service Representative - Inline Warehouse & Ice Warehouse - Alpharetta, GA

Hourly Rate: $16.00 - $18.00 per hour
Employment: Full-time and Part-time
Shift: Possible Weekend Shift Required
Location: Requires physically reporting to work in Alpharetta, GA

Sports Warehouse is an e‑commerce company specializing in a diverse range of sports and recreational products. We cater to enthusiasts of tennis, pickleball, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and skateboarding. Our mission is to deliver an exceptional shopping experience by recommending the perfect products and providing unparalleled service.

We are looking for reliable and personable individuals to build lasting relationships with our Inline Warehouse and Ice Warehouse customers and support them through their purchasing journey. Whether you are helping someone via phone, live chat, or email, we want you to share a passion for people and an ability to problem solve.

Our Services Include: Tennis Warehouse, Pickleball Warehouse, Running Warehouse, Tackle Warehouse, Riding Warehouse, Inline/Ice/Derby Warehouse, Skate Warehouse.

Full Time Employees:

• Medical, dental and vision benefits
• Paid vacation time
• Life and short-term disability insurance

All Employees:

• Merchandise discounts with all Sports Warehouse companies
• Access to on-site fitness facility
• Paid sick time
• 401(k) and profit‑sharing programs
• Opportunities for growth
• Employee appreciation events

Serve as the direct point of contact between the company and customers. Build strong connections with both new and existing customers by supporting their needs through various communication channels in a professional and timely manner.

• Has first‑hand experience playing ice/roller hockey or roller derby
• Experiential knowledge of sport‑specific products, their purpose and benefits
• Delivers friendly, professional and helpful support to all customers
• Possesses excellent verbal and written communication skills
• Problem solves and utilizes available resources to locate answers to product/order questions
• Demonstrates a comprehensive understanding of current company policies, procedures, products and services
• Is flexible during busy times by helping fellow co‑workers and functions as part of a team
• Has the ability to multi‑task and remains composed under pressure
• Continually learns and develops skills relevant to the role
• Brings a positive attitude and strong work ethic to the workplace

• Proficient in Microsoft Office Suite
• Demonstrates ability to learn new software applications
• Communicates clearly and professionally during conversations
• Demonstrates active listening skills
• Approaches problem‑solving with creativity and innovation
• Exhibits a professional demeanor in all interactions
• Interprets and executes written and verbal instructions accurately
• Follows directions well and gains clarification as needed
• Adapts to new circumstances and executes multiple tasks and deadlines
• Has excellent organizational skills and attention to detail
• Maintains focus and attention to detail effectively
• Works independently and remains motivated
• Recognizes when to seek assistance and collaborates effectively
• Fosters a positive attitude and strong work ethic, contributing positively within a team
• Maintains a standard of conduct that will maintain an orderly and productive workplace
• Upholds standards of safety and cleanliness in the work environment
• Practices good judgment in actions and decision making

This role functions within a professional and collaborative office setting, regularly utilizing standard office equipment such as computers, tablets and phones. The use of racquet stringing machines and related tools/supplies may also be required to support the needs of the business.

• Regularly required to handle objects, type on a computer, use tablets and phones and computer software
• The ability to communicate information and ideas so others will understand
• The ability to observe details at close range (within a few feet of the observer)
• Frequently required to sit in a stationary position for prolonged periods of time, in addition to occasionally moving about inside the building
• May require standing for prolonged periods of time and use of hands, fingers, wrists, and arms while stringing racquets
• Occasionally required to stoop, bend, twist, reach, kneel, crouch or climb
• Must regularly lift and/or move objects that weigh less than ten pounds, occasionally lift and/or move items that weigh between 10 – 20 pounds, and rarely lift and/or move items that weigh between 20 – 50 pounds

Referrals increase your chances of interviewing at Sports Warehouse, Inc. by 2x.