Fulfillment Technician

About UsCSI Laboratories, a Fulgent Genetics Company, is a nationally recognized cancer testing and diagnostics laboratory experienced in helping pathologists and oncologists diagnose and treat cancer patients.

Founded in 2011, our parent entity, Fulgent Genetics, has evolved into a premier full-service genomic testing company built around a foundational technology platform.

Through our diverse testing menu, Fulgent is focused on transforming patient care in oncology, anatomic pathology, infectious and rare diseases, and reproductive health. We believe that by providing a wide range of effective, flexible testing options in conjunction with best-in-class service and support, we can redefine the way medicine is managed for patients and clinicians alike.

Since integrating with our therapeutic development business, Fulgent is also developing drug candidates for treating a broad range of cancers using a novel nanoencapsulation and targeted therapy platform. By merging our fields of expertise, we aim to become a fully integrated precision medicine company.

Summary of Position The Fulfillment Technician supports daily kit assembly and order fulfillment operations, including assembling specimen collection kits, selecting and verifying items, packing orders, and preparing shipments. Working under the direction of Fulfillment leadership, this position ensures orders are completed accurately, on time, and in accordance with established procedures and quality standards. The technician also supports inventory organization, restocking, and shipping activities.

Key Job Elements Reviews and verifies order information and documentation for accuracy, as applicable.

Scans and files order paperwork and maintains accurate fulfillment records.

Assists with coordinating outgoing shipments and scheduled pickups.

Selects and assembles specimen collection kits and related supplies according to work instructions and customer requirements.

Checks completed kits and orders against work orders to verify item selection, quantities, labeling, destination, and shipping method.

Prepares shipping labels and shipments for carrier pickup.

Packs and secures kits and supplies to help ensure safe delivery.

Assists with physical inventory counts, stock rotation, and inventory accuracy.

Provides order status updates and escalates pending orders or discrepancies to the appropriate team member.

Restocks kit assembly materials, shipping supplies, and fulfillment consumables.

Completes assigned assembly and fulfillment tasks accurately and within established timelines.

Reports order discrepancies, damaged materials, and customer concerns to Fulfillment leadership.

Maintains strict confidentiality and adheres to all HIPAA guidelines/regulations.

Maintains accurate records of work completed and communicates relevant order information to internal teams.

Shares observations and suggestions to improve kit assembly, order accuracy, and fulfillment workflows.

Additional Fulfillment Responsibilities Follows standardized work instructions for kit assembly, labeling, quality checks, and packaging.

Assists with monitoring inventory levels, organizing stock, and maintaining proper stock rotation.

Supports shipment preparation, carrier handoff, and tracking documentation.

Maintains a clean, organized, and safe work area and properly stores supplies and materials.

Helps investigate order discrepancies and promptly reports issues to the team lead or supervisor.

Supports process improvements and additional fulfillment tasks as assigned.

Follows company safety policies and applicable handling requirements for materials.

Knowledge/Experience High school diploma or equivalent is required; prior fulfillment, shipping, warehouse, or kit assembly experience is a plus but not required.

Basic familiarity with packing, labeling, or shipping processes preferred; training will be provided.

Ability to follow confidentiality requirements and learn applicable PHI and HIPAA guidelines.

Skills Typing skills.

Excellent writing, verbal, and interpersonal communication skills.

Strong Office Suite skills:
Word and Excel.

Excellent organizational skills.

Abilities Ability to follow instructions, prioritize assigned tasks, and seek guidance when needed.

Ability to work collaboratively in a cross-functional team environment.

Ability to multi-task and handle deadlines.

Strong attention to detail and ability to follow standardized procedures.

Physical Requirements Ability to stand, walk, and perform repetitive kit assembly and packing…