District Manager, Management

DISTRICT MANAGER

Position Reports To Supervises

District Manager

Job Type: Full-Time

FLSA status:
Director of Operations General Managers & GMITs

We expect our District Managers to be energetic restaurant operators capable of leading a team and facilitating the growth of our business. You must be a go-getter that has a positive attitude and is organized, creative, as well as able to adapt to change quickly. You must be able not only to give directions but also take direction. You must also have an established track record of exceeding not only company expectations but also guest expectations.

As District Manager, you will oversee the day-to-day restaurant operations for a group of restaurants (typically 10 units). You will also develop and implement strategies to assist your designated district in meeting its goals and supporting overall business objectives. You will be the operational bridge between us and the restaurant management team,

The District Manager is accountable for the performance of the restaurant management teams (General Managers, GMITs and Shift Leaders) in the district. The District Manager ensures that each restaurant management team is performing their job responsibilities and meeting expectations in all areas of their job descriptions.

The essential functions of the District Manager position are denoted below in the following key areas:

• All activities and decisions are completely focused on and driven by the Guest.
• Ensures all employees are trained, motivated and empowered to deliver total Guest satisfaction. Provides training, coaching and feedback in any deficient areas.
• Evaluates each restaurant’s QSC standards. Provides regular feedback and coaching on improvement; conducts periodic inspections of the restaurant.
• Communicates all customer comments and concerns to the appropriate restaurant management team member; follows up to ensure they are handled in a timely and effective way.

• Treats employees with dignity and respect; creates an environment where the entire team does the same.
• Ensures all General Managers and GMITs receive appropriate orientation, training and development opportunities.
• Utilizes the appropriate General Manager to facilitate the training of new General Managers (GMITs).
• Seeks development and growth opportunities for personal improvement.
• Ensures all Restaurant Management Teams are hiring, training and developing all their employees to maximize performance in the restaurant.
• Trains, coaches and provides regular performance feedback (positive and corrective) to motivate and improve the performance of all restaurant management team members.
• Evaluates overall performance of General Managers and GMITs based on clearly communicated standards and expectations.
• Communicates and supports company goals, decisions and directives; follow-ups to ensure understanding.
• Makes tough decisions regarding all performance issues; confronts poor performance. Holds General Manager and GMITs accountable for results.
• Provides appropriate and effective counseling and/or discipline. Maintains proper documentation for all disciplinary situations.
• Makes a continuous effort to maintain a fun and enjoyable working experience at Carl’s Jr.

• Provides effective training and follow-up of new products, programs and changes.
• Actively recruits new General Managers and GMITs; ensures employees are prepared for promotion. Matches the skills and abilities of management to the needs of the restaurants to maximize results.
• Utilizes effective leadership skills to maximize the performance of the Restaurant Management Teams.