Commercial Lines Client Service Manager

We are seeking a Senior Client Service Manager to join our growing team. The ideal candidate is someone who is passionate about building relationships with clients, will collaborate with the team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide.

• Take a leadership role in the renewal process to ensure high-quality, timely solutions are delivered to clients.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Nurture relationships with your clients.
• Conduct periodic audits to ensure compliance standards and service levels are met.
• Maintain accurate client and policy data and documents within Gallagher systems.
• Use Gallagher's technology to improve productivity and quality.

• Previous commercial lines insurance knowledge and experience managing client relationships.
• Ability and desire to deliver an exceptional client experience.
• Develop a professional rapport with internal and external partners.
• Utilize a resilient and adaptable mentality in the face of shifting priorities.
• Eagerness to collaborate with all Gallagher teams and employees.

• Bachelor's degree with 5+ years client service and/or claims management experience – OR – High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Florida 2-20 Insurance License.
• Preferred:
  Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end for this position. Actual compensation will be influenced by factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, Gallagher offers a wide range of benefits and exciting career opportunities.

Minimum core benefits (depending on job level):

• Medical/dental/vision plans, which start from day one
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity. Gallagher is committed to equal employment opportunity and prohibits discrimination based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, marital status, parental status, age, national origin, disability, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. We will provide reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless an accommodation would impose an undue hardship on the operation of our business.

Location:

Altamonte Springs, FL

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Business Development and Sales
• Industries:
  Insurance