Department Supervisor

Company Description

Job Description

About the Role

As a Department Supervisor, you will be responsible for for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities
* Customer Sales & Profit

* You are responsible for supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.

* Representing yourself and the H&M brand positively during customer interactions

* Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and working with your Department Manager to act on them

* Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers

* Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives

* Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges

* Ensure all admin routines for both people and operations are handled in a correct way

Fashion & Trend Awareness

* Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc

* Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions

Team & Development

* Retain and share your knowledge and skills with the Store team

* Collaboration, planning & teamwork with in-store Visual Merchandiser team

* Give & receive feedback with your colleagues to learn, develop & support each other

* Regular communication to store colleagues to inform, motivate and inspire - daily, weekly meetings, etc

* Ensure all procedures, routines, and legal requirements in all areas of the store are followed

Retail Operations/ Visual & Commercial Execution

* Secure a clean and tidy sales floor and back of house including stockroom areas

* Ensure high fashion quality, visual and commercial product presentation, with good garment care

* Secure good stock levels and provide input on allocation to Area team

* Ensure the full garment cycle - from delivery to garment presentation - and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided

* Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)

* Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store

* Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc)

* Responsible for opening & closing of store daily

Qualifications

Who You Are

* To be a successful and effective Department Supervisor, you'll be an emerging leader who enjoys taking responsibility.

* You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.

* You are achievement-oriented, motivated by performance and competition to be truly customer centric.

Why You'll Love Working at H&M

* We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability

* We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years

* You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues

* We are an inclusive company where you're encouraged to be yourself…