Order Processing Administrator

Role Overview

We are looking for an Administrator to join our Operations team in Alton, Hampshire or Mansfield, Nottinghamshire. This is a process‑driven role that requires a high level of attention to detail and the ability to work in a busy, high‑volume environment.

• 24 days holiday plus Bank holidays, increasing with service
• Your birthday off
• Paid Volunteer day
• Hybrid Working
• Health care scheme
• 5% Matched pension scheme
• Beer fridge Friday and quarterly social events
• Cycle to work scheme
• Free parking
• Enhanced maternity and paternity leave

• Raise sales orders from quotes and place purchase orders with vendors.
• Ensure all licenses, support, professional services, and training SKUs are receipted in and fulfilled out within required time frames and all relevant documentation is forwarded to the necessary parties.
• Resolve any order queries/issues ensuring minimal delay and impact on our clients.
• Build and maintain positive working relationships with both internal and external clients.
• Know when to progress issues up the chain of management to ensure a satisfactory and timely conclusion.
• Perform any other reasonable duties which may be required by management from time to time.

• Previous administration or customer service experience.
• Proficient in Microsoft Office (Word, Excel, Outlook) with excellent analytical and numerical skills and an eye for detail.
• Personable with strong and effective written and verbal communication skills.
• Works well under pressure within a team and is able to prioritise with good time management.
• Willing to take on colleagues’ tasks when the need arises and to provide cover during periods of absence or peak periods.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic.

Employment decisions are made solely on the basis of qualifications, merit, and business need.