Alton, Front of House and Security, Brand Ambassador (STARS

Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.

We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.

Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here:

We have a exciting opportunity for an experienced Front of House, Reception, Brand Ambassador to join our STARS team Working for one of our high-profile clients in Alton, GU34 2YT

Are you ready to play a pivotal role at the heart of a prestigious corporate client environment? We’re looking for someone who thrives on precision, professionalism, and purpose — someone who can deliver exceptional service while safeguarding people, property, and information with integrity.

In this key position, you’ll be the trusted go-to for all enquiries, ensuring everything runs like clockwork. Your attention to detail, calm presence, and commitment to excellence will shape a safe, seamless, and client‑focused experience every single day.

More than a job — this is your opportunity to represent both a world‑class client and the Securitas brand with pride, confidence, and credibility. If you’re driven, discreet, and passionate about creating secure environments where people and businesses can thrive — we want to hear from you.

• Mon - Wed - 08:30 - 13:00
• Thu - 12:30 - 17:15
• Fri - 12:45 - 17:00
• 22.5 hours per week
• £17.50 per hour

We operate a strict zero-tolerance Drug and Alcohol Policy. All employees are expected to report to work free from the influence of drugs and alcohol. Random and for‑cause drug and alcohol testing may be carried out in accordance with company policy.

• Responsibilities:
• Meet and greet all staff, visitors and contractors in a professional and personable manner
• Deliver a consistently high-end customer focused experience
• Embody a high-performance approach and encourage colleagues to do the same
• Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
• Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
• Assist in emergency situations
• Provide timely and accurate information
• Respond appropriately to varying and fast changing priorities
• Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
• Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
• Manage and coordinate appropriate response to out of hours alarm

• Demonstrated ability to work reliably and accurately
• Clear and confident communication skills
• Maintains confidentiality and professional conduct
• Attention to detail with strong organisation and prioritise tasks effectively in a dynamic environment
• Proven ability to follow structured processes
• Ability to obtain National Security Clearance
• Due to the nature of this role and the level of security clearance required, applicants must be sole UK nationals (British citizens only). Unfortunately, we are unable to consider dual nationals or applicants who hold citizenship of another country, even in addition to British citizenship.
• Right to work in the UK
• Minimum 5-year checkable work/education background

Please only apply if you have experience delivering exemplary customer service with exceptional levels of communication and personal presentation.

• Highest quality personal appearance
• Flexible, professional and adept at working under pressure
• Ou…