Billing and Collection Representative

Job Description

Manager's

Note:

• Requires critical thinking and highly analytical skill set w/ billing, accounts receivable and/or accounting background.
• Minimum of two (2) years’ experience in accounts receivable, accounts payable, billing or accounting.
• Utility experience preferred.
• Experience with CRM Billing and Collections functions preferred.

Description:

• Execute, analyse and take corrective action on a wide-range of daily, weekly and monthly Billing Control reports to ensure billing is accurate and on schedule for numerous 3rd party on-bill Billing Partnerships as well as off-bill paying customers.
• Identify & elevate disruption with daily transmission of inbound and outbound ITS Interface Files related to Enrolments, Cancellations, Adjusting Entries, ACH & Credit Card Processing.
• Identify discrepancies with individual transactions on daily Enrolment, Cancellation and Adjustment Interface Files utilizing thorough research and analysis. Identify resolution tactic and perform necessary actions to rectify the error.
• Process all Shut Off cancellations received from 3rd party Billing Partners.
• Collaborate with an extensive list of internal and external clients to resolve billing & payment discrepancies.

Responsibilities Including but not limited to:

• Lockbox provider, ACH Payment Processing Vendor, multiple 3rd party Billing Partnerships, Credit Card Payment Processing Vendor, Claims Dept., Customer Service Dept., QA/Training Dept., Accounts Payable, Accounting, Marketing, ITS, Vendors, and Customers.
• Process failed ACH & Credit Card Payments.
• Research billing/payment inquiries from customers. Identify the obstacle and take appropriate actions to rectify or elevate the issue.
• Manually calculate and apply Billing Adjustments and/or fill out Adjustment form and forward to 3rd party for manual adjustment.
• Fill out and request check refund requisitions.
• Perform in-depth investigation and resolve complex billing issues and inquiries.
• Generate correspondence to customers for all activities impacting enrolment/billing.
• Generates Enrolments, Cancellations and Adjustments as needed to correct account set up.
• Respond to 3rd party Billing Partner inquiries related to Enrolment/Cancellation/Adjustment concerns.
• Performs account set up maintenance to correct addresses, account #'s, premise #'s, names, billing frequency, payment methods, etc.
• Accurately tracks and document customers’ contacts.
• Identify and relay to management team various areas for improvement within the Billing processes.
• Be responsive and execute process improvements.
• Perform other duties as assigned.

All your information will be kept confidential according to EEO guidelines.