CSR, Customer Service​/HelpDesk

Hire Level is looking for a Call Center Representative in Alton, IL. The role of a Call Center Representative is a key position because you are the voice of our organization and clients. You are highly valued as our customer’s primary point of contact and you care about helping others. The Customer Experience is at the forefront of all you do, exceeding expectations at every turn.

You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolution.

Job Category:
Full Time Shift: Monday-Friday 8:30am-5pmCompensation:$19/hour

• Use customer service skills to efficiently resolve customer issue
• Inbound/outbound calls
• Use problem solving skills to create an acceptable solution for business and customer
• Maintain records and details electronically per case and customer
• Communicate effectively with team and customer

• High School Diploma
• Call Center experience
• Must meet client background and drug testing policies
• Strong attention to detail
• Love talking to people and ability to WOW customers on every call
• Excellent verbal, written, and listening skills
• Relentless drive to own the customers problem and resolve it
• Ability to adapt well to change
• Ability to work well in a fast paced work environment
• Ability to think outside of the box to resolve problems
• Minimum high school diploma or GED, and 1 year work experience required

We are an equal opportunity employer.