Technical Customer Service Representative
Job in
Alton, Madison County, Illinois, 62002, USA
Listed on 2026-10-18
Listing for:
SGS Consulting
Full Time
position Listed on 2026-10-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, CRM Systems & Management
Job Description & How to Apply Below
Job Responsibilities:
- Receive and accurately process customer orders.
- Verify and edit customer orders for completeness.
- Enter orders in LN, eLogia, and ESP-REP systems.
- Address customer inquiries and resolve issues related to delivery, complaints, and product availability.
- Maintain an accurate customer order database.
- Generate inter-departmental inquiries for product availability and expedite requests.
- Evaluate stock availability against shipping schedules.
- Perform other duties as assigned by the Customer Service Supervisor or Manager.
- B2B Customer Service (Technical Products)
- Order Management & Processing Accuracy
- ERP/CRM Systems (SAP, Salesforce, LN, eLogia, ESP-REP)
- Customer Issue Resolution & Communication
- Data Management & Attention to Detail
- Inventory & Order Fulfillment Coordination
- Microsoft Office (Excel, Outlook, etc.)
- Technical Aptitude & Problem-Solving
Experience:
- 3+ years of customer service experience in a technical product line (B2B preferred).
- Two years of college or technical schooling, or five years in a technical position.
- Proficiency in Microsoft Office
- Experience in an ERP or CRM system, SAP or salesforce preferred
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×