Service Technician - Alton

Service Technician - Alton

Prairie State Gaming

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

Essential Responsibilities:

• Provide a high level of customer service to clients and team members and uphold company standards of customer service.
• Understand and adhere to all company standards, policies, and procedures.
• Complete required training and development objectives within the assigned time frame.
• Project a positive image of the company at all times.
• Collaborate and work within a team‑oriented environment.
• Accurately prioritize, organize and complete multiple tasks.
• Handle Slot Machine malfunctions.
• Assist Route Service Manager.
• Verify customer payouts.
• Complete required paperwork in a timely manner.
• Inform Route Service Managers of Gaming machine problems.
• Provide outstanding team member and customer relations.
• Assist customers with questions and complaints regarding slot machines, providing answers, explanations, and rectifying problems as appropriate.
• Meet attendance guidelines of the job and adhere to regulatory, departmental, and company policies.
• Keep work areas clean and free of safety hazards, debris, and litter.
• Perform all job duties in a safe and responsible manner.

BRING US YOUR BEST.

Qualification Requirements:

• Must be at least 21 years of age.
• Experience with in VGT industry is a plus.
• PC proficiency.
• Previous customer service experience is a plus.
• Ability to work nights, weekends, and some holidays.
• Wiring, network, and troubleshooting experience is a plus.
• Valid driver’s license.

Equal Opportunity Employer.