Team Leader, Management

Overview

Join H&R Block as a Team Leader. Lead a customer-centric team to accelerate seasonal tax business by managing a single tax office. You’ll provide leadership and development for tax office associates, deliver an outstanding client experience, and drive office growth objectives while advancing your knowledge on tax topics and products for associates.

At H&R Block, we believe in a high performing, connected culture where everyone belongs. We strive to elevate how we work and how we lead in our industry as part of Block Next, a multi-year transformation plan focused on innovation, client experience, and sustainable growth.

As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that grow stronger every year.

• Lead daily activities to ensure tax office associates complete work by deadlines with quality, prioritization, and alignment to goals
• Build an engaging team environment by training and coaching associates to execute Service Standards and recognize outstanding contributions
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules and ensure accurate timekeeping and overtime management
• Prepare tax returns, as required
• Conduct timely performance reviews and partner with the Associate Relations Center to resolve issues and address performance concerns

• Multi-unit people management experience in the retail, restaurant, banking, or related industry
• 2+ years as a Tax Professional

• Partner with the District General Manager to create and implement office-level growth plans, develop local partnerships, and manage office community involvement
• Assist the District General Manager in recruiting and interviewing candidates for tax office positions
• Serve as the point of contact for onsite escalated client service concerns
• Ensure clients are scheduled properly and conflicts are resolved
• Lead daily activities to ensure all tax office associates complete work on time with quality standards
• Lead and coach associates to meet service standards and recognize high performance
• Lead daily team meetings and communicate essential information
• Create schedules and ensure accurate timekeeping and overtime management
• Prepare tax returns, as required
• Conduct timely performance reviews and address performance concerns

• Customer service, shift lead, or similar experience
• Experience supervising or managing people
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns)
• Annual completion of continuing education and ability to meet IRS/state requirements
• Computer proficiency with MS Office
• Ability to work independently with minimal supervision
• Customer-centric mindset, resilient and adaptable
• Flexible work schedule and assignments based on business needs
• High school diploma or equivalent or higher

Pay range: $15.00 - $65.00 per hour
Local minimum wage laws apply. The information is posted to provide applicants with information about potential earnings. Individual pay decisions depend on experience, education, skill, performance, and location.

Benefits: Medical coverage, 401(k) plan, Employee Stock Purchase Plan, employee discounts, and other benefits as eligible; check  for details.

H&R Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

• Employment type: Full-time
• Job function: Information Technology
• Industries: Retail

Location:

St. Louis County, MO