Food and Beverage Assistant Shift Manager

Overview

Food and Beverage Assistant Shift Manager position. We’re looking for talent that believes in having fun and helping guests have more fun. At PENN Entertainment you’ll work in a fast-paced environment with a diverse team, with career growth support and a competitive Total Rewards package. Base salary is within the listed range and may vary by knowledge, skills, and experience. Benefits may include day-one medical coverage, 401(k) matching, annual performance bonus, and paid time off according to local policy.

Equal Opportunity Employer.

• Deliver guest service the Penn Way by ensuring every interaction includes our Customer Service Standards.
• Provide timely and knowledgeable service; resolve guest problems, use guest name when appropriate, thank the guest, and invite them back.
• Manage the day-to-day operations of all Food & Beverage outlets.
• Respond to Manager’s requests in all areas of customer interaction and guest concerns.
• Staff, schedule, evaluate, train, develop and monitor personnel; provide discipline and other employment actions as needed.
• Understand department objectives, standards, guidelines and budget to supervise the department effectively.
• Assist Food & Beverage Manager/Assistant Director in developing and implementing department plans including budgets, labor schedules, and accountability systems.
• Assist Human Resources in developing and implementing policies, procedures, and SOP manuals to ensure compliance with company and regulatory guidelines.
• Ensure staffing levels are appropriate based on business volume and that restaurant personnel meet service standards.
• Promote proper treatment of customers and employees by resolving complaints and answering questions.
• Lead informative, positive, and upbeat team meetings (All Aboard).
• Drive restaurant revenues through menu research and adjustments to offerings, service, portion control, presentation, and waste management.
• Order products and supplies for each outlet using the Stratton Warren ordering system.
• Maintain viability and integrity of all restaurant operations; supervise front and back of house operations.
• Perform duties outside of normal job description when necessary for efficiency or guest service.
• Ensure compliance with Company Policy and Procedures, Collective Bargaining Agreements, state and federal regulations, and internal controls.
• Carry out supervisory responsibilities including interviewing, hiring, scheduling and training employees; planning, directing, and appraising performance; recognizing and addressing issues.

• Education and/or
  
  Experience:
  
  Preferred Associate’s Degree and three years of experience in restaurant supervision or equivalent combination of education and experience; proven skills in managing high-volume casual full-service dining; culinary background a plus; good interpersonal and leadership skills.
• Technical:
  Knowledge of computers including Microsoft Office Suite; familiarity with Micros preferred.
• Language
  
  Skills:
  
  Ability to read and interpret safety rules and operating instructions; write routine reports; speak effectively before groups.
• Mathematical
  
  Skills:
  
  Ability to perform basic arithmetic and interpret rates, ratios, and percentages; ability to read graphs.
• Reasoning Ability:
  Ability to apply common sense and solve problems in standardized situations.
• Certificates, Licenses, Registrations:
  Ability to qualify for licenses and permits; required to obtain and maintain TIPS certification.
• Physical Demands:
  Regular walking, standing, and use of hands; vision requirements; ability to lift up to 50 pounds; occasional exposure to varying conditions.
• Work Environment:
  Ability to perform under varied conditions; accommodations available as needed.

Starting salary: $45,000 to $48,000.

Location:

Alton, IL.

Employment type:

Full-time. Seniority level:
Mid-Senior level. Job function:
Management and Manufacturing. Industry: Gambling Facilities and Casinos.