Banking Center Manager

SUMMARY: The Banking Center Manager (BCM) is an enthusiastic, highly motivated self-starter with a strong work ethic who is responsible for managing the banking center’s growth and daily operations. The BCM will execute the organization's strategic objectives and create local tactics focused on maximizing the banking center’s productivity and employee development. The BCM develops and manages monthly action plans to enhance the sales of all bank products and services.

The BCM leads by example, coaches, motivates and develops their team to achieve their full potential.

ESSENTIAL DUTIESThe duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary. In addition, incumbent may be required to rotate between banking centers, as needed.

Provides a welcoming environment and communicates in an effective professional and confidently manner with the team during daily huddles, coaching sessions, monthly meetings, and presentations

Displays a passion for serving others and consistently coaches the team to provide exceptional quality service

Applies strong critical thinking and problem-solving skills to resolve and or identify financial solutions for new and existing customers

Manages the banking center lobby activities, teller operations, including but not limited to audit, compliance, risk, sales, service, opening/closing and facility upkeep

Manages the hiring, coaching/counseling, and consistently evaluates the individual team members to understand their opportunities and strengths and help them achieve their career plans

Manages the banking center portfolio and identifies ways to deepen the client relationship through cross-selling efforts to promote loyalty and retention effectively utilizing reports to identify sales opportunities and develops strategies to close the performance gaps Provides a complete range of customer service including opening all types of deposit new accounts, consumer, small business loans (if applicable / if authorized), credit cards and cross- selling of other bank products/services such as self-service banking solutions (ATM, Mobile Banking, etc.)Ensures

targets for loan and deposit growth, past dues, delinquency ratios and charge-offs are attained

Actively contributes to help meet the banking center’s goals, as well as individual sales and referral goals by cross-selling and referring customers to bank business partners when more complex financial needs are recognized such as Commercial Lending, Mortgage, Insurance, Investments, Merchant Services, Wealth Management or Treasury Management Stays actively involved in the community to increase the bank’s visibility and to enhance new and existing business opportunities.

Efficiently manages time and capacity to execute all responsibilities while meeting critical deadlines

Participates in job specific training and other various Bank training programs, as necessary

Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy, and ensures adherence by the respective department personnel

Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations, and ensures adherence by the respective department personnel

Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML, and ensures adherence by the respective department personnel

Performs other related duties as…