Donation Advocate

Organization Overview: Our organization is dedicated to transforming lives and inspiring all to donate life. We are a family of professionals working together to increase awareness around the need for organ and tissue donors while nurturing and guiding our families throughout the gift of life. We facilitate the recovery of organs, tissues, and corneas in Iowa. We honor donors and support donor families at the time of donation and on a continuing basis.

Serve with Heart: We meet our donor families where they are. We are dedicated to providing compassionate service to all.

Drive and Embrace the Future: We are proactive in our pursuit of excellence and work together to continuously evolve with adaptability.

Be Clear, Bold, and Respectful: We are genuine and courageous in our communication. If we see an opportunity for improvement, we leave something to make it better.

Always Own It: We are resilient and passionately pursue our mission. We are personally accountable for taking initiative and delivering on commitments.

Have you been searching for an opportunity to be part of something bigger than yourself, make a tremendous contribution to your community, and pursue a mission to save lives daily? If so, Iowa Donor Network could be just the organization you have been looking for.

Job Title:

Donation Advocate

Work System:
Inspire the Gift

Department/Group:
Donation Conversation

Reports To:

Manager of Donation Conversation

Location:

Remote

Position Type:
Full-Time

Exemption Status:
Non-Exempt

OSHA Category: III

Schedule:

Seven 12‑hour shifts per pay period (1800 – 0600), with holidays and weekends required

Shift: 6 pm – 6 am (Night Shift)

Compensation Range: $27.16 – $33.94 hourly

* Iowa Donor Network determines final compensation based on education, experience, and skills relevant to the position.

This position will remotely contact potential donor families through the organ, tissue, or eye donation process. Daily activities include collaboration with IDN clinical team members, family members, and hospital and clinical partners. This position completes all necessary paperwork associated with donation as well as intake medical information regarding the potential donor.

• Establish rapport with potential donor families while providing support during the donation conversation and paperwork process.
• Ensure accurate completion of required paperwork, including medical questionnaire and authorization or disclosure form.
• Ensure effective and respectful communication and collaboration with hospital staff and other IDN team members.
• Champion organizational efforts to ensure excellence in continuum of care for donor families.
• Serve as an organizational expert regarding family discussions and support during the donation conversation.
• Participate in process improvement and quality assurance activities.

Requires a minimum two‑year degree in the areas of Social Services, Psychology, Nursing, or other healthcare related field. Equivalent work experience will be considered with family dynamics that include issues involving death, dying, grief or loss is preferred. Crisis management experience preferred. Experience in healthcare setting utilizing medical terminology preferred.

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem‑solving skills
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to function well in a high‑paced and at times stressful environment
• Proficient with Microsoft Office Suite or related software
• Ability to provide excellent customer service to a diverse audience

• Requires the use of an IDN issued phone and physical ethernet cable connection from the wall of the home to the workstation.
• Prolonged periods of sitting at a desk and working on a computer.
• Must respond timely to IDN communication outside of scheduled shifts.
• Must receive required…