Patient Care Coordinator

Altoona Veterinary Hospital is where our commitment to excellence meets genuine community compassion. We are proud to operate as an AAHA-Accredited practice, reflecting our deep dedication to upholding the highest standards of veterinary care. The trust the community places in us is evident in our excellent 4.7-star Google rating, demonstrating strong loyalty and confidence from our clients. We invite you to join a dedicated team focused on continuous learning and exemplary small animal medicine, where you can immediately step in and do best work every day.

As a teammate at Altoona Veterinary Hospital, you become part of a supportive network dedicated to your professional success. We recognize that career growth is paramount, which is why we offer robust educational programs designed to help you achieve your specific professional goals. Whether you aspire to become a credentialed technician, advance into leadership, or specialize your clinical skill set, we have the resources and mentorship available.

We ensure that every teammate has the stability and support needed to grow their career long-term within a culture that values collaboration and personal achievement. Providing outstanding small animal care is our primary clinical focus, and we equip our hospital with the tools necessary to deliver exceptional patient outcomes. Our veterinarians have access to internal specialty consultations, ensuring that complex cases receive expert input without delay.

We prioritize protocols that enhance patient safety and comfort, operating within a culture that emphasizes medical learning and continuous quality improvement. We want you to feel empowered to utilize cutting-edge techniques and make the best clinical decisions for the animals entrusted to our care. Located in Altoona, Iowa, this setting offers an appealing balance of community connection and easy access to local amenities.

Altoona provides a welcoming environment for establishing roots, offering a friendly, supportive atmosphere while remaining easily accessible to larger metro resources. It is an ideal location if you are seeking a relaxed quality of life in a community where you can focus on building a rewarding, long‑term veterinary career.

Job Description

As a Patient Care Coordinator, you will be the central point of contact for our clients, guiding them through their entire visit from check‑in to check‑out. You will serve as a vital link between the client and the medical team, capturing medical notes, creating treatment plans, and coordinating all aspects of patient care to ensure a seamless and supportive experience.

• Setting the Stage for a Great Visit: You’ll contact clients before their appointments to set expectations, answer questions, and ensure they are prepared for their visit.
• Acting as a Medical Scribe: You will be in the exam room to capture real‑time medical information from the veterinarian, ensuring all records are accurate and up‑to‑date.
• Creating Treatment Plans: You’ll create, present, and clearly explain treatment plans to clients in accordance with the veterinarian’s directions.
• Coordinating Seamless Care: You will collaborate with the technical team to ensure the veterinarian’s treatment plan is completed efficiently and handle all in‑room check‑outs, including payments and scheduling follow‑ups.
• Educating Clients: You’ll clearly explain discharge instructions, ensure prescription fulfillment, and address any client inquiries.
• Following Up with Care: You will conduct post‑visit follow‑ups to check on the well‑being of pets and communicate any test results.

• A high school diploma or equivalent.
• A genuine love for animals and a passion for delivering exceptional client service.
• A friendly, personable, and empathetic demeanor.
• Proficient in active listening, with strong computer literacy and typing skills for accurate medical transcription.
• Excellent written and verbal communication skills.
• Knowledge of (or eagerness to learn) veterinary medical terminology is preferred.

As part of the…