Branch Manager- Altoona

TITLE

Branch Manager

Retail Banking

The Branch Manager is responsible for all aspects of the operation of a branch location, including client service, sales, and supervision of Community Bankers, Relationship Bankers, and Client Experience. The Branch Manager provides direction to ensure accurate, timely and courteous service is provided for clients according to regulatory and compliance protocols. Responsible for client outreach and the development of employees focused on meeting growth expectations of the branch.

Supervisory duties include direct management of all lobby and drive-up operations.

• Responsible for all aspects of the branch, including client service, sales, business development, and operations.
• Develop sales and business development goals and objectives.
• Achieve or exceed sales goals and establish sales goals for all Relationship Bankers.
• Provide strategic leadership, project management skills, and establish plans for workflow challenges, unexpected staffing, and resource challenges.
• Implement operational processes and procedures and ensure compliance among the staff.
• Maintain knowledge of internal audit procedures, legal regulations, and requirements and ensure that all are followed consistently by staff, including dual control procedures.
• Identify and detect fraud and follow appropriate procedures.
• Understand consumer lending products and keep up to date on lending regulations.
• Maintains solid knowledge of bank products and services and provides guidance to clients to meet their financial needs.
• Grow and participate in Partnership Banking program to expand consumer client base.
• Enhance bank’s competitive position by understanding market trends and introducing innovative solutions.
• Build and grow key relationships with teams across the organization and with external clients.
• Hire, develop, motivate, and train staff, including planning and delegating work assignments and projects.
• Evaluate performance, administer quarterly touch points, and deliver performance evaluations.
• Establish clear expectations and hold team members accountable to performance and behaviors aligned with our culture.
• Understand and administer compensation based on a pay for performance philosophy, including merit increases and variable pay.
• Identify training needs for staff; complete on-the-job training and work with training and development to deliver additional training.
• Create and maintain the schedule to ensure sufficient staff coverage.
• Comply with all company or regulatory policies, procedures and requirements that are applicable to this position.
• Participate in community engagement events. This can include professional, civic and community groups.
• Foster and preserve a culture of diversity, equity, and inclusion.
• Additional duties and responsibilities may be required to support the company’s mission and vision.

• Bachelor’s degree in business or related field or an equivalent of education and experience.
• Three years of banking, client service, or retail experience. One year of Lending experience preferred.
• Three years supervisory experience.
• Excellent client service skills.
• Strong leadership skills required with a desire to develop others.
• Solid understanding of various standard financial reports and information.
• Ability to make sound decisions and exceptions on behalf of the bank.
• Capability to interpret, analyze, and communicate financial information effectively to a variety of audiences.
• Capability to prioritize and execute a variety of tasks simultaneously, at times in a demanding environment.
• Demonstrates strong decision making & problem-solving skills, as well as strong interpersonal and written communication skills.
• Capability to utilize various banking software and Microsoft 365 products, with an elevated level of accuracy and attention to detail.
• Under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (“SAFE Act”), and as a Mortgage Loan Originator (“MLO”), this position requires registration with the Nationwide Mortgage Licensing System and Registry. The registration requires additional background screening and must be completed within 30 days of…