Program Retention & Quality Assurance Assistant

Program Retention & Quality Assurance Assistant

Job Category
:
Mission

Requisition Number
: PROGR
002076

• Posted :
  January 5, 2026
• Full-Time
• Rate : $16 USD per hour

Altoona Library CL
1600 5th Ave
Altoona, PA 16602, USA

Cambria Library CL
248 Main St
Johnstown, PA 15901, USA

The Program Retention & Quality Assurance Assistant provides essential administrative, data, and participant-support functions to ensure agency programs operate efficiently and meet required performance and compliance standards. This role supports the Career Link® Team by conducting outreach, collecting and entering participant information into multiple databases, maintaining organized records, assisting with reporting needs, and performing a variety of administrative and clerical tasks.

Duties include accurate data entry, preparing and filing documentation, generating basic reports, reviewing information for accuracy, and communicating with participants through phone, email, social media, or other approved methods.

The Program Retention & Quality Assurance Assistant is a professional role requiring strong communication skills, excellent work habits, attention to detail, and adherence to agency policies and confidentiality standards.

• High school diploma or equivalent, plus a minimum of 3 years of relevant experience in administrative support, data entry, customer service, or a related field. OR
• Customer Service or Participant Support:
  Assisted customers or participants in person, by phone, or through digital platforms; conducted outreach or follow-up calls; helped individuals’ complete forms or access resources
• Data Entry and Information Management:
  Entered data accurately into databases, spreadsheets or tracking systems; maintained participant records, logs or case files; handled confidential information responsibly
• Administrative and Clerical Support:
  Prepared reports, correspondence, and forms; managed physical and digital files; operated office equipment (copiers, scanners, printers).
• Report Creation and Analysis:
  Created spreadsheets or visual summaries for tracking participant progress; reviewed information for accuracy and completeness
• Technology Proficiency:
  Used Google Workspace (Docs, Sheets, Meet), MS Office (Word, Excel, Access); operated office equipment (copiers, scanners).

• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to work independently with minimal supervision
• Professional and courteous demeanor in all interactions
• Competence with Microsoft Office and Google tools
• Dependability and punctuality
• Ability to maintain confidentiality
• Comfortable with public interaction and promoting agency image

• Ability to pass background checks, including Act 151 Pennsylvania Child Abuse History Clearance, Pennsylvania Criminal History Check, and FBI Fingerprints.
• A valid driver’s license with a clean driving record and dependable transportation for work duties.
• Access to a working telephone for prompt communication.
• Flexibility to work occasional evenings and weekends to attend networking events, career fairs, and outreach activities as needed.

Yes.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.