Receptionist, Administrative​/Clerical

Center for Community Action offers rewarding careers, that help change the lives of others!

• 100% employer paid Medical, Vision, Dental, and Life Insurance for employees.
• 100% employer paid short and long-term disability.
• After 90 days, employees will receive an automatic 403(b) 3% contribution.
• Flexible schedule options, with an emphasis on work-life balance.
• Generous PTO package with accrual beginning on date of hire. Earn up to 24 days off in your first year!
• 15 paid holidays
• Essential Duties and Responsibilities Responsible for the professional and efficient managing of visitors, consumers, telephone calls and messages, as well as a variety of clerical duties that support consumer services.

• Promptly and courteously receive all telephone calls and visitors
• Assist families in navigating and accessing needed services and supports
• Provide referrals to appropriate in-house departments or external services
• Assess and log received calls and direct or relay messages
• Assist with data entry into the Agency's client management system
• Schedule and coordinate arrangements for meetings; maintain conference room schedule
• Prepare and process outgoing mail and timely deliver mail to post office
• Open and date stamp delivered mail and sort for distribution
• Greet clients and visitors, assist them with their needs, complaints, or problems and/or direct them to the appropriate party
• Provide clerical support to Agency staff
• Attend trainings sessions, workshops and/or meetings that will enhance services to clients and visitors
• Perform routine office tasks necessary for the operation and presentation of a professional office
• Assist administrative staff with overflow work, including word processing, data entry and research tasks
• Document and verify client eligibility when necessary
• Other duties may be required

• Promptly and courteously receive all telephone calls and visitors
• Assist families in navigating and accessing needed services and supports
• Provide referrals to appropriate in-house departments or external services
• Assess and log received calls and direct or relay messages
• Assist with data entry into the Agency's client management system
• Schedule and coordinate arrangements for meetings; maintain conference room schedule
• Prepare and process outgoing mail and timely deliver mail to post office
• Open and date stamp delivered mail and sort for distribution
• Greet clients and visitors, assist them with their needs, complaints, or problems and/or direct them to the appropriate party
• Provide clerical support to Agency staff
• Attend trainings sessions, workshops and/or meetings that will enhance services to clients and visitors
• Perform routine office tasks necessary for the operation and presentation of a professional office
• Assist administrative staff with overflow work, including word processing, data entry and research tasks
• Document and verify client eligibility when necessary
• Other duties may be required

• Completion of standard high school education or equivalent education and experience in office administration.
• Excellent customer services skills and excellent written, verbal and interpersonal communication skills.
• Ability to adapt to a variety of situations and individuals, ability to work independently and work on team projects
• Ability to follow oral and written instructions.
• Ability to maintain confidentiality regarding all agency business, employee and client matters.
• Ability to develop and maintain an understanding of eligibility criteria and policies related to various federal and local public benefits programs.
• Skilled in working with office equipment, photocopiers, facsimile machines, computers, typewriters, calculators, etc.
• Excellent computer skills including Word, Excel, and PowerPoint.
• Commitment to providing services with a client centered focus and within an atmosphere of dignity and respect.
• Valid PA driver's license, reliable transportation, vehicle insurance to comply with Agency standards of coverage, and willing to travel in all the counties we serve, and other counties as required.
• Federal Bureau of Investigation (FBI) fingerprint processed in accordance with Public Law 92522 and Child Protective Services Law (Title 23, PA C.S. Chapter 63), Federal Criminal History Background Check
• Pennsylvania Child Abuse History Clearance
• PA State Police Report of Criminal History Clearance.

This job description does not constitute a written or implied contract of employment.

AA/EOE