Relationship Banker

Relationship Banker – F.N.B. Corporation

Primary Office

Location:

1567

E. Pleasant Valley Blvd., Altoona, Pennsylvania, 16602.

Position Title:

Relationship Banker
Business Unit:
Retail

Reports to:

Varies Based on Assignment

This position is expected to develop proficiency in basic consumer banking transactions, account servicing, and lending. The incumbent is responsible for executing branch leads at the direction of the Manager, consistently handling all customer transaction requests, and identifying opportunities to convert transactions into qualified sales or referral leads. The incumbent will adhere to all F.N.B. policies, procedures, strategies, and Core Values.

The incumbent may be required to work at various locations within the market.

• Promote the sales process through greeting customers, identifying customer service and product needs, leveraging sales leads, and outbound calling.
• Make appropriate recommendations in the selling and cross‑selling of bank products and services.
• Identify and achieve individual weekly sales/referral goals set by the Branch Manager.
• Incorporate F.N.B. digital products and services into customer interactions.
• Use F.N.B. approved branch technology to input and maintain effective data quality for all referrals, customers, and applicants.
• Maintain the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Perform routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.
• Perform other related duties and projects as assigned.
• Act as a risk manager by understanding, reporting, responding to, managing, and monitoring the risk encountered daily, as required by F.N.B. Corporation’s risk management program.

High School or GED.

0.

• Excellent customer service skills.
• Excellent communication skills, both written and verbal.
• Excellent organizational, analytical and interpersonal skills.
• Detail‑oriented.
• Ability to use a personal computer and job‑related software.
• MS Word – Basic Level.
• MS Excel – Intermediate Level.
• MS PowerPoint – Basic Level.
• Experience in a related position.
• Knowledge of banking policies, procedures, consumer products and services.
• Sales and customer service skills.

Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

N/A.

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements.

FNB provides all applicants and employees a discrimination and harassment free workplace.

Entry level.

Part‑time.

Finance and Sales.