Career Facilitator

The purpose of this position is to provide and coordinate individualized vocational services, community outreach, and support for individuals facing disadvantaged conditions and barriers to employment. This role is dedicated to helping individuals secure employment or pursue further education while actively fostering relationships with the business community to expand opportunities. By leveraging an integrated, jobs-driven public workforce system, it ensures meaningful connections between job seekers, employers, and community resources.

The Career Facilitator role is a professional position requiring high standards of behavior, excellent work habits, and adherence to policies.

Candidates must meet one of the following qualifications:

• High school diploma or equivalent with 5 years of relevant experience, OR
• Associate degree with 3 years of relevant experience, OR
• Bachelor’s degree in human services, workforce development, education, business, or a related field.

A combination of work experience, training, or certifications may be considered in place of a formal degree. Examples of relevant experience include:

• Experience in vocational services, workforce development, career coaching, job placement, or recruitment, including case management, vocational counseling, and community outreach to support individuals facing employment barriers.
• Customer service or administrative support in roles that involve assisting clients, troubleshooting issues, or providing solutions—such as retail, banking, or call center environments—where strong communication, problem-solving, and client engagement skills are essential.
• Training or professional certifications, such as Certified Employment Support Professional (CESP), similar credentials or strengths-based case management.

• Ability to build rapport and establish trust with individuals facing employment barriers.
• Strong communication skills, both written and verbal, including public speaking.
• Empathetic and patient demeanor, with strong active listening skills.
• Proficiency in developing individualized service and employment plans with actionable steps.
• Knowledge of workforce development programs, local labor markets, employer needs, and community support services.
• Strong organizational and time-management skills, including timely follow-up and accurate reporting.
• Ability to work independently and collaboratively.
• Proficiency in Microsoft Office, Google Suite, and data entry/management systems.

• Ability to pass background checks, including Act 151 Pennsylvania Child Abuse History Clearance, Pennsylvania Criminal History Check, and FBI Fingerprints.
• A valid driver’s license with a clean driving record and dependable transportation for work duties.
• Access to a working telephone for prompt communication.
• Flexibility to work occasional evenings and weekends to attend networking events, career fairs, and outreach activities as needed.

• Received:
  Direct supervision from the Program Manager with autonomy to perform duties in line with agency policies.
• Exercised:
  None.

• Develop and implement individualized service plans to help participants identify strengths, overcome barriers, and achieve employment or educational goals.
• Conduct assessments using strengths-based case management practices.
• Provide individualized career guidance, career assessments, and employment planning.
• Assist job seekers with resume writing, interview preparation, and job applications, helping them build a professional career portfolio (e.g., resumes, certifications, references).
• Deliver job readiness training, financial literacy education, and career workshops in both one-on-one…