Crewing Officer; Junior Account Management - Hybrid

Crewing Officer (Junior Account Management) - Hybrid - Altrincham

Worldwide Recruitment Solutions (WRS) is a global recruitment consultancy supplying specialist staffing solutions to the energy, engineering and maritime sectors. Due to continued growth within our Maritime division, we are looking to recruit a Crewing Officer
(Junior Account Management) to support the team.

Reporting to the Crewing Team Lead, you will join a dynamic, multinational team and play a key role in supporting the day-to-day crewing and administrative operations for our maritime clients.

The role involves working closely with Account Managers to ensure smooth coordination of crew logistics, including crew rotations, travel, visas, certification, compliance, and stepping in to cover when required.

You will be part of the team responsible for managing placed candidates and ensuring all compliance and contractual requirements are met, while delivering excellent service to both clients and crew.

• Supporting Account Managers with day-to-day crewing and administrative tasks
• Liaising with new and returning crew, providing clear instructions on travel, accommodation, contract duration and certification requirements
• Administering crew rotation schedules and tracking missed flights or non-returns
• Identifying vacant crew positions and reviewing CVs to support resourcing needs
• Coordinating visas, travel arrangements and work rotas
• Cross-checking qualifications and certificates against client competence matrices
• Assessing and shortlisting candidates for client submission
• Issuing new starter documentation within 24 hours of client confirmation
• Responding to pay-related queries, liaising with payroll and umbrella providers
• Supporting candidates with course bookings and certification
• Maintaining accurate electronic records to ensure full compliance
• Responding to emergencies in a timely and professional manner
• Producing client reports using Cube
  19 and other WRS systems
• Providing cover for Account Managers during absence or leave

To be successful in this role, you will be highly organised, detail-focused and confident working in a fast-paced environment. You’ll enjoy working with people and supporting a wider team to deliver excellent results.

• Excellent communication and relationship-building skills
• Strong organisational and time-management abilities
• High attention to detail and accuracy
• Confidence working with data and reporting
• Strong interpersonal skills and a professional approach
• Competence in Microsoft Office applications
• The ability to learn new systems and processes quickly

• Join a globally recognised recruitment business
• Be part of a supportive, collaborative and international team
• Gain exposure to the maritime sector and develop specialist knowledge
• Excellent training and development opportunities
• Competitive salary and benefits package
• Free on-site Gym
• Dog Friendly office
• Hybrid Schedule

If you’re looking for a role where you can build strong relationships, develop your administrative and coordination skills, and be part of a growing global business, we’d love to hear from you.