Import Coordinator

• Air Import Coordinator (Day Shift) Air Import Coordinator Shift Pattern: 4 on, 4 off, 7am to 7pm Air Import Coordinator Main Duties Keep customers updated throughout the shipment process, by phone and email
• Execute shipments at the agreed cost and report any deviation promptly
• Liaise with the origin office to set up and monitor shipments
• Provide quotes where required Handle customs clearance, following clearance instructions and holding the direct representation letter on file Bill VAT and duty where the company's deferment account has been used
• Add all costs to files accurately
• Manage billing, ensuring it's on time and accurate
• Ensure all files hold PODs before closing
• Resolve invoice queries Take part in cross-training as required by the department
• Air Import Coordinator Person Specification Minimum 3 years' experience in an air import department
• Able to work independently and as part of a team, showing initiative
• Proactive approach to work Comfortable working under pressure
• Flexible and adaptable Willing to ask for help when needed Air Import Coordinator