Technical Product Writer

The Role

We are looking for a Technical Product Writer to join our team in creating high-quality, customer-facing documentation for our products.

You will play a key role in helping customers understand and successfully use our products by producing clear, accurate, and engaging user guides across multiple formats including PDF documents, online help content, and video content.

This role requires someone who is comfortable with working both independently and with collaborating with a wide range of stakeholders, including Product Owners, Test Analysts, and Developers, and managing multiple documentation streams aligned with product release timelines.

• Create and maintain customer-facing documentation, including:
• User guides and manuals (using Microsoft Word or similar tools)
• Video-based tutorials and walkthroughs
• Online help content and other digital documentation formats
• Translating complex technical concepts into clear, user-friendly content
• Engage with customers to understand real-world usage and documentation needs
• Ensure documentation is accurate, consistent, and aligned with product functionality
• Maintain a high level of attention to detail across all written and visual materials
• Identify opportunities to improve and innovate user assistance content, tools, and processes

• Proven experience as a Technical Writer, Product Writer, or similar role
• Demonstrated experience producing customer-facing user guides and documentation
• Familiarity with online documentation platforms and digital publishing methods
• Strong written communication skills with the ability to adapt tone and complexity for different audiences

• Experience working in Agile or product-led development environments
• Experience creating instructional video content
• Understanding of software development processes and terminology
• Experience gathering feedback and iterating documentation based on user needs

Heywood combines a passion for software with Agile methodologies to create modern software and data solutions and services for businesses, pension providers and third parties that help transform how their members and customers manage their lifelong financial journeys.

Working for an expanding established market leader, you will have a real voice to influence our evolution. Continued learning and progression is ingrained in our daily life, encouraged through a variety of forums from e-learning subscriptions and a monthly down-tools day (“Hive Day”) and communities of practice for learning and experimentation. Our open culture encourages wide participation and innovation.

We also reward our hard work through regular socials, organised by our people. Socials events include fiercely competitive bake-offs, Pride month office parties, sporting events, games nights and much more!

We are committed to a hybrid working model, combining remote and office-based working.

Discover more at

As an equal opportunities’ employer, Heywood is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Heywood.