National Account Controller

Would you consider yourself a motivated, enthusiastic person with a keen eye for detail who will go the extra mile to get the job done? Are you looking for an opportunity to join an outstanding and prestigious organisation?

Are you looking for an opportunity that provides both challenges and rewards? Then look no further.

Due to continued expansion, we are currently seeking to recruit a
National Accounts Co-ordinator
based at our Altrincham Depot.

We are a small, close-knit team that supports each other like a family. You will enjoy working closely alongside your experienced colleagues to deliver and maintain the highest levels of customer satisfaction that the industry has to offer.

Our rewards often come in the form of the satisfaction that doing the job well brings.

We are looking for a well-motivated individual with a desire to exceed our customers’ expectations in every way to work as part of an experienced and dedicated team.

As a National Accounts Co-ordinator, your main duties would include:

• Resolving and assisting with issues for National Accounts while being their main point of contact.
• Promoting and gaining additional work for the Gunn JCB Aftermarket department.
• Efficiently handling customer calls, including taking booking information and providing progress updates.
• Keeping customers informed about service completion times and any potential delays.
• Contacting customers daily to discuss service requirements.
• Following up with customers after service completion to gain authorisation for additional repairs.
• Making courtesy calls to ensure customer satisfaction post-service.

• Identifying and establishing customers’ requirements.
• Liaising with the Service Supervisor for accurate Workshop scheduling.
• Working with Service Engineers to determine additional service needs.
• Preparing quotations for customer approval.
• Maintaining accurate customer records in the system.
• Meeting targets for Sure Price Services.
• Ensuring all service dates agreed with customers are met.
• Managing retail and internal invoicing to achieve monthly budget targets.
• Logging engineer hours daily and tracking work in progress.
• Assisting with transport organisation to ensure timely machine deliveries.
• Supporting all aspects of the service office.
• Overtime paid at time and a half.
• Company pension scheme.
• Bonus scheme after qualifying period.
• Excellent communication and customer service skills.
• Self-motivated, with a ‘can-do’ attitude and the ability to take the initiative.
• Experience in customer service, aftermarket roles, or service coordination.
• Attention to detail and the ability to multitask effectively.
• Knowledge of plant machinery, agriculture, or JCB equipment.
• Stock management or service office experience.

Join our team as a National Accounts Co-ordinator.