Group Volkswagen Service Advisor Apprenticeship

Job Details

• Start Date:
  
  20/04/2026
• Pay Rate: £7.55 per hour
• Apprenticeship Level: 2
• Location:
  
  Manchester Rd, Altrincham WA14 4PJ
  , UK

The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.

This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.

• Customer Service:
  Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
• Administration:
  Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
• Teamwork:
  Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
• Promotion:
  Assist with the sale of accessories and service plans.

GCSE grades 9 – 4 (A –

C) or equivalent in English, Maths and one other subject.

In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A – C or above in English, Maths and either a Science or Technical subject.

‘Equivalent’ Grades Include:

• BTEC first diplomas and certificates
• OCR Nationals
• Key Skills Level 2
• NVQs

Essential Skills (Wales):
Functional Skills Level 2

Core Skills (Scotland)

We accept predicted grades and conditional offers can be made based on predicted grades.

• Outgoing, confident, and approachable problem solver
• Excellent customer service orientation

• Enthusiasm and willingness to learn
• Teamwork
• Strong communication
• Customer Service

As part of our commitment to Diversity, Equality and Inclusion, all applications are automatically anonymised by our recruitment system. This is with the aim of realising our ambition to have a workforce that is reflective of the community we serve and eliminating unconscious bias, allowing employees to be appointed based on their talent, skills, and experiences regardless of ethnicity, gender, sexual orientation or any other protected characteristic.

The closing date for this vacancy is 19th March and interviews are expected to be 26th March. We reserve the right to close the advert early if we receive a sufficient number of applications. Please submit your application as early as possible to avoid disappointment.

Job