Customer Support Advisor

About the Company

Find Core are thrilled to be assisting a fast-growing customer support business with the recruitment of a Customer Support Adviso

r.

About the

Role

Permanent position. This is a fully office-based role in Altrincham. Monday - Friday, Permanent. This is a volume telephone role supporting predominantly older customers process. The right person will be confident on the phone, comfortable working at pace and, above all, patient, compassionate and genuinely good with p

eople.

Responsi

• bilities
  
  Handle a high volume of inbound and outbound customer calls
• each day.
  
  Speak with new enquiries and understand each customer’s individual circ
• umstances.
  
  Explain the company’s service clearly, patiently and profe
• ssionally.
  
  Support older customers who may need additional reassurance or time on the
• telephone.
  
  Qualify enquiries and book appointments with the Cl
• aims Team.
  
  Maintain contact with existing customers throughout thei
• r journey.
  
  Keep customer information and CRM records accurate and u
• p to date.
  
  Deliver excellent service without using a hard-sell

approach.

Qu

alifications

Previous experience in a telephone-based customer service, call handling, contact centre or similar role

is preferred.

• Required Skills
  
  Naturally warm, patient and empathetic co
• mmunication style.
  
  Confident speaking with older customers and people who may require a
• dditional support.
  
  Strong telephone manner with the ability to explain information c
• learly and simply.
  
  Able to build trust an

d rapport quickl

y.

Preferred Skills

Previous experience within insurance, financial services, healthcare or another customer-focused environment would be advantageous

but is not essential.

Pay range

and compensation package

Salary Negotiable + Future bonus structure of up to £2,000 + overtime opportunities. Additional overtime is available, including enhanced rates for Saturdays (don't need to work any overt

ime, it's just an option).

Equal Opportunity Statement

The company is looking for people who can combine high performance with genuine compassion and excellent customer care. For further information on this opportuni