Customer Engagement Advisor

Location: Timperley

Do you have a natural ability to make people feel comfortable and genuinely listened to?

If you enjoy talking to people, building relationships and making a real difference every day, this Customer Support Specialist role based in the centre of Altrincham could be the perfect fit.

We're recruiting for a fast-growing and ambitious business looking to expand their friendly team with a Customer Engagement Advisor. This is a genuinely rewarding role where you'll finish each day knowing you've helped someone access support that could make a real difference to their life while also having the chance to earn up to GBP4,000 pa in bonuses.

What will you be doing as a Customer Engagement Advisor?

This is much more than a typical customer service role. You'll be supporting customers who have already enquired about claiming a government benefit, helping them take the first step towards accessing the financial support they may be entitled to.

Duties will include:

Making outbound calls to customers who have enquired about the services the company provides (no cold calling!)
Speaking with customers over the phone throughout the day, handling enquiries and following up warm leads
Building trust and rapport with older customers, making them feel comfortable, supported and understood
Clearly explaining the service and answering questions with patience and empathy
Handling objections gently but confidently, guiding customers through the next steps
Managing your own pipeline of enquiries using the CRM system
Booking suitable customers into appointments with the Claims Processing team
We would LOVE to hear from you if you have the following skills and experience:

Whether you've worked as a Telesales Executive, Appointment Setter, Customer Service Advisor, Customer Experience Advisor, Contact Centre Advisor, Call Centre Advisor, or in another telephone-based customer service role, we'd love to hear from you.

You'll have:

A confident, engaging and friendly telephone manner
The ability to make outbound calls on a daily basis
Experience in pensions, insurance, claims, or other financial services based industries would be interesting but is not essential
A kind, compassionate and patient approach
The ability to quickly rapport and gain people's trust to guide them to making an appointment
Clear, easy-to-understand communication skills
Confidence using a CRM system and managing your own workload
A positive attitude
What will you get in return for your work as a Customer Engagement Advisor?

£26,000 - £30,000 salary
The chance to earn £4,000 pa bonus
Optional overtime paid at time and a half
Full training and ongoing coaching
Excellent career progression within a rapidly growing business - the company actively develops people based on their strengths and interests and is happy to create opportunities as the business grows
Opportunity to progress into a Claims Processor role after your initial training
Planned private medical cover as the business grows
Join a supportive team that genuinely celebrates success and helps each other develop
If you're an engaging, people-focused professional looking for your next Customer Support Specialist opportunity, we'd love to hear from you. Send us your CV today - we can't wait to speak with you!

Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.

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