Head of Customer Engagement Teams
Job in
Altrincham, Greater Manchester, WA14, England, UK
Listed on 2026-08-18
Listing for:
Civica
Full Time
position Listed on 2026-08-18
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
Civica is seeking a Team Manager of the Customer Engagement Team to lead a group of 10+ Customer Engagement Managers, driving customer health, renewals, and overall satisfaction. You will shape engagement strategies and partner with Sales, Services, Support, Product and GTM to deliver a seamless customer experience.
You will guide transformations, mentor leaders, and own performance across multiple customer portfolios, balancing business outcomes with customer advocacy in a dynamic, geo-diverse
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