Digital Marketing Account Manager

SEO Customer Service – Altrincham – 37.5 hours

We're looking for an experienced Account Manager/Customer Service professional to join our Local SEO Team, managing relationships across a varied portfolio of SME clients.

This is a high-volume, communication-led role where you'll spend much of your day speaking with clients, building relationships, managing expectations and discussing campaign performance.

You'll have the opportunity to develop your SEO and digital marketing knowledge, but we're primarily looking for someone who has already established themselves within a customer service, account management or client-facing role and knows how to deliver an excellent customer experience.

You'll manage the overall client experience on behalf of Add People, acting as a key point of contact for your portfolio.

You'll be responsible for:

• Managing a high-volume portfolio of client relationships
• Communicating regularly with clients across phone, video and email
• Building strong, long-term relationships and managing client expectations
• Reporting on campaign performance and explaining results clearly
• Recommending changes and improvements to campaigns
• Working closely with our Local SEO specialists to support client performance
• Identifying opportunities to improve clients' wider digital marketing presence
• Introducing additional services where they could benefit the client's business

• Proven experience in Account Management, Customer Service or a similar client-facing role
• Confident communicator – comfortable speaking with a high volume of clients
• Relationship focused – able to build rapport and trust quickly
• Highly organised – confident managing multiple clients and priorities
• Resilient and adaptable – comfortable handling challenging conversations
• Commercially aware – able to understand client needs and spot opportunities

• Digital marketing or SEO experience
• Experience managing a portfolio of clients
• Upselling or cross-selling experience

Add People are built to serve small to medium-sized businesses. There are 6 million in the UK, accounting for 60% of the employment of the nation, and we've been serving them since 2002.

With a team of over 200 digital marketing professionals and 4,000 clients around the world, it's our aim to help small businesses thrive.

We're a Google Partner, Microsoft Elite Channel Partner and Facebook Marketing Partner and have been awarded Investors In People (IIP)
Platinum .

• Contributory pension
• 30 days holiday which increases with service (including Bank Holidays)