Retentions Advisor

Role:
Customer Retentions Advisor

Location:
Altrincham (fully office based)

Hours:
Mon-Fri between 8am-6pm & Sat 9am-5.30pm (1 in
4)

Salary: 26,228 OTE 40,000 + benefits

This is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis as their team is growing. Fully office working at their Altrincham office.

• Handle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business.
• Negotiate & Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company.
• Relationship Management: Proactively contact existing customers to ensure satisfaction and increase loyalty.
• Target Driven: Achieve and exceed individual and team retention targets.
• Data Management: Accurately update CRM systems with feedback, call outcomes, and future-dated leads.

• Experience: Proven experience in a customer-facing, sales, or retention for the Customer Retentions Advisor role.
• Skills: Strong negotiation and communication skills with the ability to empathize and build rapport.
• Mindset: Resilient, target-driven, and proactive, with a solutions-oriented approach to problem-solving.
• Technical
  
  Skills:
  
  Proficient with CRM systems and MS Office.

• High-Volume Calls: Experience handling high volumes of inbound/outbound calls.
• Proactive Retention: Focusing on identifying at-risk customers early.
• Compliance & Quality Assurance: Experience working within regulated environments
• Hybrid Working: This role offer hybrid working.
• Targets: Emphasis on hitting KPIs for revenue protection.