Customer Support Specialist

Altrincham | Hybrid Working (3 Days Office Based) Easily commutable from Manchester, Sale, Trafford, Stockport, Wilmslow and surrounding areas. Customer Support Specialist Are you already working within office-based customer support and looking for a role that offers genuine career development, professional training and long-term progression? We are recruiting for a Customer Support Specialist to join an established and growing organisation with an excellent reputation for investing in its people and delivering outstanding customer experiences.

This position would suit candidates with previous experience as a Customer Support Specialist, Customer Services Executive, Client Services Executive, Customer Experience Executive, Customer Support Advisor or Customer Service Executive within an office-based environment. This is not an entry-level customer service opportunity. Applicants must have previous office-based customer support experience, managing customer enquiries across telephone, email and written communication channels.

The Role As a Customer Support Specialist, you will manage customer enquiries from initial contact through to resolution, providing a professional and efficient service across multiple communication channels. Working within a structured service environment, you will take ownership of customer cases, maintain accurate records and collaborate with colleagues across the business to ensure an excellent customer experience.

Key Responsibilities Manage customer enquiries via telephone, email and written correspondence Take ownership of customer cases from initial contact through to resolution Deliver a high standard of customer service across multiple communication channels Build positive and professional customer relationships Maintain accurate customer records using internal systems Ensure all enquiries are handled within agreed service standards Liaise with internal departments to resolve customer queries efficiently Support complaint resolution and problem-solving activities Maintain strong attention to detail across all customer interactions Contribute to service improvement initiatives Essential Experience Minimum 12 months experience within an office based customer service, customer support or client services role Experience handling customer enquiries by telephone and email Experience managing customer cases or ongoing customer enquiries Experience using CRM, customer management or case management systems Excellent written and verbal communication skills Strong administrative and organisational skills Experience working within a professional office environment

Desirable Experience Experience working against service level agreements

Experience with in financial services, professional services, insurance, property, legal or regulated sectors Complaint handling experience Customer retention or customer relationship management experience Career Development The organisation offers structured career progression, ongoing professional development and support towards externally recognised qualifications. Employees benefit from funded professional development together with dedicated study support and clear opportunities for advancement. Benefits 24 days annual leave plus Bank Holidays Birthday leave Professional qualification support Up to six days paid study leave annually Structured training and development Clear progression opportunities Social events and recognition programmes Casual dress policy Long service awards Enhanced family benefits Mental health support services Personal accident insurance Complimentary fresh fruit Great Place to Work certified employer