Customer Service Coordinator

£27,000 per annum

This isn’t your typical desk-based role. As a Customer Service Coordinator looking after our Cleaning and Maintenance Helpdesk, you’ll be at the heart of our operations — building lasting client relationships, solving problems in real time, and supporting the smooth delivery of projects across the UK.

• Act as a first point of contact for Cleaning and Maintenance enquiries received by telephone, email and client portals
• Accept, log and process planned and reactive work orders accurately
• Assess and assign enquiries based on client, priority, location and service type
• Liaise with clients, regional managers, operatives and internal departments
• Schedule and coordinate work, providing clear and timely updates
• Monitor jobs and enquiries through to completion
• Build positive, long-term relationships with clients
• Raise and chase purchase orders before work begins
• Upload permits, completion evidence and supporting documents to client systems
• Monitor proof-of-delivery information and follow up on missing documentation
• Support quotations, client reports and general service administration
• Manage changing priorities and escrow urgent issues appropriately
• Cross-train across both Helpdesks to provide flexible support during busy periods

• Free onsite parking and refreshments in a sociable, supportive office
• 25 days annual leave + bank holidays
• Day off for your birthday after length of service
• Monthly Reward & Recognition Scheme with retailer vouchers
• Trade Point Card – 10% off at B&Q
• Eye care vouchers
• Medicash health plan
  , giving access to discounts on dental, health screening, gym memberships, retail and more
• Referral bonus scheme
• Real opportunities to progress and develop within the company

• Previous experience in customer service, helpdesk coordination or a similar administrative role
• Confidence communicating with customers by telephone and email
• Strong organisation and the ability to manage competing priorities
• Excellent attention to detail and accurate record keeping
• A proactive approach to problem-solving and following actions through
• The ability to work independently and as part of a wider team
• Strong PC skills and confidence learning new systems
• Experience using Microsoft Outlook, Excel and Word
• Experience with in facilities management, construction, building services or cleaning would be helpful, but is not essential

To ensure fairness in our hiring process, we’re working with Hubert.ai
, our virtual recruitment assistant. After applying, you’ll be invited to a 15–20 minute chat-based interview with Hubert. Please complete it as soon as possible.

Read this quick guide

NSS provides specialist services across building maintenance, window and technical cleaning, platform hire and equipment testing. Our teams deliver planned and reactive services nationwide, supported by directly employed colleagues and a central service operation.

If you are a confident communicator who enjoys taking ownership, supporting customers and keeping work moving, we would love to hear from you.

PTSG Group is a leading provider of specialist services across the UK and Europe.

Through the acquisition of high-quality specialist businesses, PTSG has built a group of industry-leading companies delivering services across Access & Safety, Electrical Services, Building Access, Fire Solutions, and Water Treatment.

With over 3,300 specialists supporting 90,000+ customers across 200,000 buildings, delivering over 170 different services, we are committed to delivering safe, compliant, and high-quality services nationwide.

At PTSG, our aim is simple. To be a great place to work and a…