Assistant Manager​/Membership Sales Supervisor

The Massage Company™ is looking for an ambitious Assistant Manager for our Altrincham Centre.

We believe you should look forward to coming to work, then have a professional, active and healthy environment when you get there. A successful TMC Assistant Manager is passionate about bringing high-quality massage to the mainstream, and transforming it from the occasional or a treat to a routine and vital part of a better and balanced life for our clients.

The Massage Company will offer their Assistant Managers:

Varied work schedules over 7 days

The ability to earn a good salary and bonus plans, with unlimited upwards earning depending on success

The chance to learn and develop your career under the initial guidance of our Franchise Owners and TMC National Support team

The chance to train and develop the Massage Therapists and / or Membership Sales Supervisors in the core skills required to do their roles

A great team environment, with like-minded colleagues

The chance to be part of an exciting new fast-growing concept for the UK

Learning new sales techniques, with the TMC Sales Training Programme by understanding customer types (matching to The Massage Company™ client profiles)

Professional and personal career opportunities

Free monthly massage allocation, with discounted family and partner rates

Position requirements:

Being a ‘face’ of the company, within the centre, particularly to customers and members

Being part of the team selling memberships through face to face discussion, on follow up sales calls, and generating new clientele through promoting The Massage Company member referral

Providing support to the Centre Manager, to both establish the operational processes and learn The Massage Company ethos and culture. The ongoing management of the team of

Membership Supervisors and Massage Therapists by the Centre Manager will be supported by this role

Getting the word out that we’re open for new business, notably within the local corporate environment

Create excellent experience for members/guests through friendly and helpful attitude, and ensuring the team maintain these consistently high-quality standards

Responsible for scheduling appointments over the phone, on email, and in person

If qualified in massage treatments (not essential), then providing clients with the best massage service advice to fit their needs, and by matching them to the right therapist during the pre-treatment discussions

Promoting our internal upgrades of hot stones, scalp massage, aromatherapy or ‘fantastic foot treatment’

Answering customer questions and concerns with urgency, care and sincerity

Create excellent experience for members/guests through friendly and helpful attitude

Being part of centre promotional activity, both onsite and occasionally offsite locally

Responsible for handling the HR, holiday, scheduling and other operational processes that underpin the business operation

Must be able to work a minimum of 24 hours per week

Must be customer service oriented and able to communicate effectively with customers, Massage Therapists, Membership Sales Supervisors and management

Must be eligible to work in the UK and speak a standard of English that enables you to communicate professionally with our clients