E-Commerce Assistant

Overview

We are looking for an E-Commerce Assistant (with Data Analyst Skills) to work for a well-established premium oral care brand based in Altrincham. 4 days office-based, 1 day WFH.

Reports to:

E-Commerce Manager.

Fast-growing premium oral care brand redefining smiles with innovative whitening products and cutting-edge dental solutions. We pride ourselves on our quality, customer experience, and brand excellence — both online and in-store. As we continue to scale, we're looking for a sharp, organised and data-driven E-Commerce Assistant to help us deliver an exceptional online shopping experience.

This role is perfect for someone who is highly organised, loves problem-solving, and has a knack for turning numbers into insights. You'll work closely with our E-Commerce Manager to support the day-to-day running of our online store, while also analysing performance data to drive smarter, faster decisions. You'll have a hands-on role in maintaining site performance, supporting campaigns, monitoring stock, and optimising customer journeys — all while providing valuable data insights to help shape growth strategy.

• E-Commerce Operations:
  Support the E-Commerce Manager in the daily running of the online store (product uploads, price changes, stock updates, product descriptions, imagery).
• Manage and update promotions, bundles, and special offers across platforms.
• Monitor stock levels and work closely with operations to avoid overselling or stock-outs.
• Ensure product pages are optimised for SEO and conversion.
• Assist with merchandising and improving site navigation and user experience.

• Pull, clean, and analyse data from key platforms (e.g. Shopify, Klaviyo, Google Analytics, Meta, Tik Tok).
• Track KPIs such as conversion rates, AOV, ROAS, and customer retention metrics.
• Build and maintain weekly/monthly dashboards to share insights with the team.
• Identify trends and opportunities to improve customer experience and drive sales growth.
• Support testing initiatives (A/B tests, landing page optimisation, new product launches).

• Support customer service processes related to order queries, returns, and delivery issues.
• Identify and flag recurring issues to help improve the online experience.
• Work with marketing to ensure campaigns are accurately reflected online.

• 1-2 years of experience in an e-commerce or digital marketing environment.
• Strong analytical skills and ability to interpret data into actionable insights.
• Experience with Shopify (or similar e-commerce platform) is essential.
• Proficiency with analytics tools such as Google Analytics, Meta dashboards, and Excel/Google Sheets.
• Familiarity with Klaviyo or other CRM/email marketing platforms (preferred but not essential).
• Excellent organisational skills and attention to detail.
• Strong communication and problem-solving abilities