Cloud Hosting Engineer

Are you passionate about cloud technology and keen to build a strong career in infrastructure engineering? At Heywood, we’re looking for a motivated Cloud Hosting Engineer who enjoys solving problems, learning new technologies, and supporting reliable, secure cloud platforms.

This is a great opportunity to gain hands-on experience across both private and public cloud environments, working alongside experienced engineers while developing your technical skills in a supportive and collaborative team.

As a Cloud Hosting Engineer at Heywood, you will help support, maintain, and improve our cloud hosting platforms. You will be involved in the day-to-day running of our private cloud, while also gaining exposure to how it integrates with public cloud services. The role offers plenty of opportunity to learn, contribute to projects, and grow your confidence in cloud infrastructure.

• Remotely monitor and maintain private cloud infrastructure for optimal performance
• Swiftly respond to and resolve system alerts, collaborating with internal teams and data centre partners
• Support resolving customer issues, escalating issues where necessary and responding within agreed SLAs
• Alongside a team of experts, you will provide support and guidance, including explaining technical concepts to non-technical people
• Assist with the design and implementation of infrastructure changes and new cloud projects
• Manage daily system operations, including OS patching, upgrades, monitoring, and backup processes
• Conduct regular Disaster Recovery testing and ensure data integrity
• Maintain stringent security and confidentiality, adhering to industry standards
• Proactively identify and address potential system downtime

Heywood combines a passion for software with Agile methodologies to create modern software and data solutions and services for businesses, pension providers and third parties that help transform how their members and customers manage their lifelong financial journeys.

Working for an expanding established market leader, you will have a real voice to influence our evolution. Continued learning and progression is ingrained in our daily life, encouraged through a variety of forums from e-learning subscriptions and a down-tools day (“Hive Day”) and communities of practice for learning and experimentation. Our open culture encourages wide participation and innovation.

We also reward our hard work through regular socials, organised by our people. Socials events include fiercely competitive bake-offs, Pride month office parties, sporting events, games nights and much more!

We are committed to a hybrid working model, combining remote and office-based working.

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As an equal opportunities’ employer, Heywood is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Heywood.