1st Line Support Analyst

1st Line Support Analyst - Altrincham

£25, + Benefits

We're looking for a 1st Line Support Analyst to join a busy and growing support team, providing first-class technical support to users across the business. This role is ideal for someone who enjoys helping people, solving problems, and developing their technical skills within a supportive team environment. You'll be the first point of contact for a wide range of IT issues, ensuring users receive a fast, professional, and effective service.

Working as part of the Infrastructure Support team and reporting into the Infrastructure Team Lead, you'll gain exposure to a broad range of technologies while developing your career within a well-established IT function. This is an excellent opportunity for someone with a helpdesk or service desk background looking to build their infrastructure and support experience.

• Acting as the first point of contact for technical support requests.
• Logging, updating, and resolving tickets through the service desk system.
• Supporting users both remotely and on-site with hardware, software, and access-related issues.
• Troubleshooting Microsoft 365, Windows, and end-user device issues.
• Supporting printers, mobile devices, meeting room technology, and peripherals.
• Escalating issues where appropriate while maintaining ownership and communication throughout.
• Contributing to a positive customer experience and strong service delivery standards.

You'll gain experience across:

• Windows 10/11.
• Microsoft 365 and Entra .
• Apple devices and mobile technology.
• Networking fundamentals including Wi-Fi and connectivity troubleshooting.
• VOIP and video conferencing technology.
• Service desk and remote support tools.

• Previous experience in a Service Desk, Helpdesk, or IT Support role.
• Strong customer service and communication skills.
• A proactive attitude and willingness to learn.
• Good troubleshooting skills and attention to detail.
• Experience supporting Microsoft technologies would be advantageous.
• Ability to prioritise workload and remain calm under pressure.