Product Designer

Location: London (Hammersmith) or Altrincham (Manchester)

Hybrid: 3 days per week in the office

Dragon Pass is a leading travel and lifestyle platform, connecting millions of members across more than 130 countries with premium travel and lifestyle experiences.

We're a B2B2C business partnering with banks, airlines, payment providers and other global brands to deliver a wide range of travel and lifestyle benefits to their customers.

As we continue to grow, we're looking for a Product Designer to join our team and help shape customer experiences across our digital products.

This is an exciting opportunity for a Product Designer who enjoys solving customer problems, working collaboratively and seeing their ideas come to life.

Working within our Lifestyle Squad, you'll own design initiatives from discovery through to delivery, partnering closely with Product Managers, Engineers and fellow Designers to create user-centred experiences that deliver meaningful outcomes for both customers and the business.

You'll be supported by experienced Product Designers and a dedicated Design System team while gaining exposure to the full product development lifecycle in a fast-paced, agile environment.

We are particularly interested in candidates who have experience designing customer-facing digital products across web and mobile platforms within sectors such as travel, loyalty, fintech, consumer technology, e-commerce, marketplaces, subscriptions or other digital product-led businesses.

• Own and contribute to the end-to-end design process, from discovery and problem definition through to design, testing and engineering handover.
• Collaborate closely with Product Managers and Engineers throughout delivery, ensuring technical feasibility and customer needs are considered from the outset.
• Create user-centred, data-informed design solutions that support product objectives and measurable business outcomes.
• Use research, behavioural data and customer feedback to identify opportunities and improve user experiences.
• Conduct and participate in discovery activities, usability testing and customer research.
• Analyse insights from tools such as User Testing, Full Story and Dovetail to support product decisions and prioritisation.
• Produce wireframes, user flows, prototypes, high-fidelity designs and documentation to communicate solutions effectively.
• Apply and contribute to the Dragon Pass Design System, ensuring consistency across products and experiences.
• Participate in design reviews, share knowledge and contribute to maintaining a strong design culture.
• Develop a deep understanding of our customers, their motivations, behaviours and travel experiences.
• Stay informed on developments within travel, loyalty and digital product design to help shape future experiences.

You don’t need to tick every box, if you meet most of the essential criteria, please apply.

• At least 3 years of Product Design experience across web and/or mobile applications.
• Experience designing customer-facing digital products and services.
• Strong user-centred design approach with experience identifying customer pain points and translating them into valuable solutions.
• Experience creating wireframes, user journeys, prototypes, interaction designs and high-fidelity UI.
• Strong visual design skills, including layout, typography, hierarchy and interaction design.
• Understanding of accessibility and usability best practices for both web and mobile platforms.
• Experience working within Agile product teams alongside Product Managers and Engineers.
• Ability to manage multiple priorities and work independently when required.
• Strong communication skills with the ability to explain design decisions clearly to both technical and non-technical stakeholders.
• Experience with in travel, loyalty, fintech, banking or related consumer digital businesses.
• Experience working within an established Product Design function.
• Experience collaborating with distributed teams across multiple time zones.
• Familiarity with customer research and behavioural analytics tools such as User Testing, Full Story and Dovetail.

We're looking for someone who:

• Is naturally curious about customer behaviours and motivations.
• Enjoys solving complex problems and creating simple, intuitive solutions.
• Thrives in collaborative, cross-functional environments.
• Is proactive, organised and comfortable taking ownership of their work.
• Communicates confidently and openly with stakeholders across the business.
• Loves learning, sharing ideas and continuously improving their craft.

We believe in providing transparency throughout our hiring process.

• Application Review (CV and Portfolio Submission)
• Introductory Call with Talent Acquisition
• First Interview with our Head of UX and Lead Designer
• Design Task and Second Stage Interview
• Final Interview

• Opportunity to help shape products used by millions of customers globally.
• Work…